Digital Product Specialist; Hybrid, Chicago, IL

Digital Product Specialist (Hybrid, Chicago, IL)

Join Byline Bank as a Digital Product Specialist (Hybrid, Chicago, IL). This role focuses on day‑to‑day administration of the bank’s digital banking platforms, including online & mobile banking and account onboarding.

$72,000 – $89,000 per year.

Headquartered in Chicago, Byline Bank, a subsidiary of Byline Bancorp, Inc. (NYSE: BY), is a full‑service commercial bank serving small‑ and medium‑sized businesses, financial sponsors, and consumers. With approximately $9.7 billion in assets and 45 branch locations in the Chicago and Milwaukee metropolitan areas, Byline Bank offers a broad range of commercial and community banking products. It is one of the U.S. Small Business Administration (SBA) lenders ranked high for volume in FY2024 and is a member of FDIC and an Equal Housing Lender.

Byline Bank has received multiple awards, including U.S. News & World Report Best Companies to Work for in the Midwest (Finance & Overall) 2024‑2025 and 2025‑2026
, Chicago Sun‑Times Chicago’s Best Workplaces 2024
, Best Workplaces in Illinois 2024 by Best Companies Group and Illinois SHRM, and Forbes America’s Best Small Employers 2023
.

The Digital Banking Product Specialist reports to the VP, Digital Banking Manager and will eventually report to the Digital Banking Supervisor. The role works closely with external vendors, core systems, operations, marketing, and internal subject matter experts to execute digital platform product strategy, measure performance, and report on digital adoption.

• Second‑line support for online/mobile banking and digital account opening platforms; administer digital platforms and resolve ticket/error issues.
• Act as product specialist for onboarding platform; manage vendor relationships (FIS, Q2, MANTL, Alloy, Send Grid, First Data, Clover Security) and become an expert on product capabilities.
• Create and track product/service issues, escalates as appropriate, and manages through resolution.
• Partner with operations, marketing, and compliance to create, test and implement new products and incentive programs; develop and maintain project plans for new initiatives.
• Engage with BSA, Fraud, Retail Administration, and Retail teams to develop onboarding review processes and provide procedural oversight.
• Collaborate with Digital Banking Strategy and key vendors to develop and maintain product roadmaps, prioritizing high‑impact work; provide recommendations for platform optimization and improvement implementation.
• Act as the voice of the user—understand needs, identify problems and market opportunities, ideate solutions, prototype, and validate hypotheses.
• Define, track, and report key performance metrics on weekly, monthly, quarterly, and annual bases; identify automation opportunities and partner with Enterprise Applications and Analytics to create synergies with reporting platforms.
• Engage vendors to establish benchmarking metrics and analyze performance against peers.
• Evangelize products to stakeholders and clients; create documentation to support platform and product; partner with learning & development for organizational education.
• Be an agent of change—explore new approaches, methodologies, and technologies in a constantly evolving industry.

• Bachelor’s Degree or equivalent experience in banking operations, online/mobile banking administration, or related field.
• 2+ years of product management experience and/or digital banking functions in banking/financial services.
• Experience creating product documentation and internal knowledge base articles; creating internal training videos and guides.
• Prior experience with seamless end‑to‑end digital onboarding, including KYC/KYB and IDV.
• Strong analytical and strategic thinking skills and ability to communicate complex concepts effectively.
• Data‑driven decision making with experience validating hypotheses, establishing KPIs and OKRs, forecasting, monitoring performance, and leveraging data for continuous improvement.
• Ability to collaborate with developers and data engineers to define technology infrastructure and data architecture…