UC Integration Engineer

💡 Who We Are

Hi there! We're Carbyne, and every day, we're on a mission to revolutionize public safety. As the global leader in emergency collaboration technology, we're building a cutting‑edge platform that helps save lives—think live video streaming, real‑time chat, and precise location tracking. Our tools empower emergency teams to respond faster and smarter, ensuring help reaches those in need ASAP! With partnerships with tech giants like Amazon, Microsoft, and AT&T, we're innovating life‑saving solutions for over 400 million people worldwide.

Are you ready to make a difference with us? Let's do this!

In this position, you'll play a critical part in advancing Carbyne's mission! Join our Global Operations team to implement, integrate and deploy our real‑time emergency service platforms to our clients, including 911 Public Safety Answering Points (PSAPs) organizations. In addition to your core role, you will provide input into a wide range of technical activities within the company—including technical pre‑sales, core architectural and design working sessions, and technical support activities.

You will lead onsite and remote installations of Carbyne's SaaS products, and play a key role in the customer's site and system architecture by following our best practices and your strong technical experience.

• Lead and manage a high‑performing team of engineers focused on delivering successful deployments and exceptional customer service; provide coaching, mentoring, and performance management for team members
• Plan, design, and execute end‑to‑end deployment projects for our cloud call‑handling solutions; work closely with customers to understand their needs and ensure successful implementations
• Provide advanced technical training and knowledge transfer to customers throughout the deployment process; collaborate with engineering teams on complex technical solutions and troubleshooting
• Be a trusted advisor to our customers; provide ongoing support during deployment, including working after hours on installations and post‑implementation assistance; champion a customer‑centric approach within the team
• Continuously improve our deployment processes and documentation to ensure efficiency and scalability
• Work effectively across internal teams (Sales, Engineering, Customer Success, Support) to ensure seamless project delivery; maintain strong communication with senior leadership and stakeholders

🔑 What You Bring

• • Bachelor’s degree in a technical field (or equivalent experience)
• • At least 4 years of experience as a team manager with similar responsibilities (including project management experience)
• • At least 10 years of experience in a technical role related to VoIP (e.g., PBX, Call Center)
• • Proven knowledge of AWS cloud infrastructure
• • Hands‑on manager who leads by example
• • Proven experience in planning, executing, and delivering complex projects
• • Strong communication, interpersonal, and conflict‑resolution skills
• • Ability to manage multiple priorities and work effectively under pressure
• • Excellent analytical and problem‑solving skills
• • Experience with network infrastructure, including routers, firewalls, and the OSI model
• • Ability to travel 40% of the time

• Experience with the public safety industry (ENP Certification/NG911)
• Knowledge of Cisco UCS and/or Free SWITCH
• Knowledge of streaming technologies (SIP, RTSP, RTMP, SIP‑to‑PSTN gateways, SIP Trunk, Wowza, WebRTC)

👩🏽⚕️ Comprehensive healthcare (medical, dental, vision).

💸 401(k) matching—because your future matters!

🏖️ Unlimited vacation days (yep, really!).

👶 Parental leave—family first!

💪 Health & wellness perks to keep you feeling great.

☎️ $100 monthly allowance for your phone and internet because streaming cat videos and answering emails both count as "work," right?

Plus, you'll join a team that believes in inclusion, equality, and having fun while making a difference.

At Carbyne, we celebrate diversity and strive for a workplace where everyone belongs. We're dedicated to fostering a welcoming and inclusive environment where everyone feels respected, supported, and empowered to succeed! Where every person counts.

Let’s make the world safer together! (

Note:

We are unable to sponsor employment visas)