IT Network and Telecommunications Manager

About Com Psych

Com PsychⓇ is the worldwide leader in organizational mental health, well-being, and absence management, dedicated to igniting human potential in workplaces across the globe. For over 40 years, we have combined the best in technology with unmatched human expertise to help individuals and their organizations thrive. Our Guidance ResourcesⓇ and Absence ResourcesⓇ solutions deliver end-to-end mental health, well-being, work-life, health navigation, and absence support to more than 75,000 customers worldwide, touching more than 160 million lives across 200 countries.

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We are seeking an experienced Network and Telecom Manager to lead our global network infrastructure and telecommunications operations. This strategic role requires a technical leader who can manage complex network environments, oversee multiple data centers, and ensure seamless communication systems across our organization. The ideal candidate will bring deep expertise in enterprise networking, unified communications platforms, and vendor relationship management. You will plan and drive network and telecom efficiency initiatives to achieve optimal levels of operations and KPI targets.

You will maintain existing systems, provide technical guidance, and manage staff for optimum performance.

• Oversee the design, implementation, and maintenance of enterprise network infrastructure across two data centers.
• Manage Azure networking environments including virtual networks, Express Route, VPN gateways, and network security groups.
• Implement and maintain global load balancing services to ensure high availability and optimal performance.
• Ensuring network infrastructure meets security, compliance, and business continuity requirements.
• Develop and maintain business continuity plans for network and telecom systems.
• Manage and optimize Genesys Cloud CX platform for contact center operations.
• Oversee Microsoft Teams and Zoom video conferencing and telephony infrastructure.
• Lead global telecom support operations, ensuring 24/7 availability and service quality.
• Manage voice and video communications systems, including SIP trunking, call routing, and quality monitoring.
• Optimize telecom costs while maintaining service quality standards.
• Guide design and manage implementation of Cisco-based network solutions including routers, switches, firewalls, and wireless infrastructure.
• Monitor network performance, capacity, and security across all locations.
• Lead troubleshooting complex network issues and incident response efforts.
• Implement network automation and optimization strategies.
• Maintain comprehensive network documentation and topology diagrams.
• Partner with Infrastructure Security team to implement network security policies and controls.
• Collaborate with Application Development teams to ensure network infrastructure supports business applications.
• Manage relationships with telecommunications carriers, ISPs, and technology vendors globally.
• Participate in negotiating contracts and service level agreements to optimize cost and performance.
• Oversee vendor performance and ensure adherence to SLAs.
• Evaluate innovative technologies and vendors to support business needs.
• Coordinate vendor and staff access and activities within data centers.
• Build, mentor, and develop a high-performing network and telecom support team.
• Establish team goals, performance metrics, and professional development plans.
• Assist with management of Network and Telecom budget.
• Manage on-call rotation and paging service.

• Perform other duties as assigned

• Education:
  
  Bachelor of Science (BS) in Computer Science, management information systems, information technology, or a related field.
• 10+ years of work experience in information technology network and telecommunication environments, including planning, implementation, and maintenance of network and telecommunication systems.
• 7+ years of work experience leading and managing technical teams.
• Industry certifications are a strong plus (Cisco CCNP, CCIE Microsoft Azure Administrator, Network…