IT Senior Business Analyst

Overview

IT Senior Business Analyst role at Kraft Heinz.

Job Description:

Here at Kraft Heinz, we grow our people to grow our business, because we believe that great people make great companies. When you join our table, you can expect access to an array of wellness benefits and perks, including medical, dental and vision coverage, 7% 401(k) matching, BRGs to foster diversity, inclusion, and belonging for all employees, and a total rewards package with a discretionary bonus.

Benefits begin immediately upon hire for salaried employees.

You will lead a team of Business Analysts in analyzing business requirements, facilitating solutions within the Service Now platform, and ensuring that IT service management processes align with organizational goals. You have a strong background in IT service management, excellent stakeholder management skills, and experience in leading a team of analysts.

• Lead a team of 4 Business Analysts, providing guidance, coaching, and development opportunities to ensure the team's success. Foster a culture of collaboration, innovation, and continuous improvement.
• Develop and maintain strong relationships with senior stakeholders across the organization, including IT and business leaders. Ensure their needs are understood and addressed through effective communication and solution delivery.
• Collaborate with senior leaders to develop and implement strategic plans for Service Now adoption and process improvements. Identify opportunities for business value realization and prioritize initiatives accordingly.
• Collaborate with stakeholders to identify and document business needs and requirements related to Service Now implementations and enhancements. Ensure that requirements are aligned with organizational goals and objectives.
• Work with technical teams to translate business requirements into functional specifications and assist in the design of Service Now solutions. Ensure solutions meet business needs and are aligned with IT service management best practices.
• Analyze current business processes and workflows; identify areas for improvement and automation within Service Now. Develop and implement process improvements that drive business value and efficiency.
• Develop and track key performance metrics to measure the effectiveness of Service Now solutions and process improvements. Provide insights and recommendations to senior stakeholders to inform business decisions.
• Ensure the team maintains up-to-date knowledge of Service Now modules, IT service management best practices, and industry trends. Develop and maintain documentation, including process flows, user manuals, and training materials.

• Bachelor’s degree in Business Administration, Information Technology, or a related field.
• Experience as a Senior Business Analyst, preferably with Service Now, and a minimum of 5 years in a leadership role.
• Strong understanding of IT service management (ITSM) principles and best practices.
• Experience with Service Now modules (e.g., Incident Management, Change Management, Problem Management) is a plus.
• Service Now Certified System Administrator or Business Analyst certification.
• Experience with data analysis and reporting tools.
• Knowledge of ITIL framework and practices.

Please note this job posting is a preview; a comprehensive job description will be shared.

$ - $

This position is eligible for a performance-based bonus as provided by the plan terms and governing documents.

Benefits and wellbeing programs include medical, dental, vision, life insurance, 401k, and other programs. Details vary by role, country, region, and other factors. You will have access to a range of benefits designed to support you and your family.

Chicago/Aon Center

Kraft Heinz is an Equal Opportunity Employer – Underrepresented Ethnic Minority Groups/Women/Veterans/Individuals with Disabilities/Sexual Orientation and Gender Identity and other protected classes. For accommodation in the job application process, contact  for assistance.