Learning Technologies Specialist, Sr

Learning Technologies Specialist, Sr. – Combined, a Chubb Company

Job Summary

The Senior Learning Technologies Specialist is a dynamic role, accountable for managing the development, deployment, and adoption of creative and innovative online and blended learning programs and experiences. The candidate will serve as LMS Administrator for multiple internal audiences across several platforms and will also be an integral member of our Instructional Design team.

All candidates must have technical expertise related to learning technologies (eLearning development tools, LMS administration, virtual training platforms) to implement, track, and market learning programs. In addition, solid project, time, and relationship management skills are essential, as well as the ability to work independently, prioritize, troubleshoot, and take ownership. Detail‑oriented candidates should be curious and strategic when it comes to utilizing learning technologies and interacting with internal clients, vendors, and partners within a matrixed organization.

The desire and ability to quickly learn and navigate through complex business processes and systems to accomplish goals is critical.

• Serve as primary LMS Administrator, owning governance and change management processes, maintaining online course, video, and test content library, and maintaining organization of in‑person and virtual instructor‑led session setup.
• Serve as a partner to the business, collaborating across multiple initiatives to create blended learning programs and curriculums to be deployed and managed via the LMS.
• Serve as content/program owner for blended learning programs deployed in the LMS: add new content, update or retire outdated materials, analyze usage and adoption, ensure assignments are processed and tracked (right content‑right audience‑right time).
• Work with IT departments to execute and maintain various LMS integrations.
• Collaborate with Learning Delivery and Field Development teams to conduct functional and user‑acceptance testing, recommend new approaches, implement, and ensure business users are enabled to execute ongoing administrative (Train‑the‑trainer, job aids, admin manuals).
• Evaluate automated processes versus manual processes when creating new programs, balancing the needs of clients and projects with various system capabilities.
• Interact with LMS support vendor to execute testing of learning items to ensure quality of deployed learning materials.
• Interact with translation vendors to ensure content is available in required languages.
• Analyze and communicate the metrics of learning effectiveness; run reports out of the LMS and analyze using advanced Excel skills to provide feedback and recommendations to management for ongoing improvement.
• Leverage decision‑making skills, critical thinking, and reasoning. Proactively resolve problems while exhibiting professional, sound judgment and leadership skills.
• Troubleshoot known issues and respond to user issues and stakeholder questions to ensure a positive LMS admin and end‑user experience. Escalate to vendor when needed. Provide excellent and timely customer service to maintain the positive reputation of our department and platforms.
• Keep a pulse on strategic objectives while maintaining knowledge of features and tools in the LMS to recommend new approaches; maintain awareness around features that are retiring and impact to business processes (proactive, not reactive).
• Support our Claims and Operations training team and end‑users across multiple LMS systems.

• Learning Management Systems administration, support and troubleshooting experience (experience with Cornerstone is a plus).
• Ability to test eLearning content within an LMS, and troubleshoot and correct issues with the content, to maintain usability and reliability within the LMS.
• Superior writing, communication, and presentation skills; ability to state issues in a concise, solution‑driven manner.
• Outstanding organizational skills, attention to detail, project management skills and proficiency in prioritizing/reprioritizing tasks based on changing needs.
• Ability to work under deadlines balancing…