Senior UX Researcher; Quantitative & Evaluative Focus

Position: Senior UX Researcher (Quantitative & Evaluative Focus)
** Motorola Solutions values your privacy**    .##
** Company Overview
** At Motorola Solutions, we believe that everything starts with our people. We’re a global close-knit community, united by the relentless pursuit to help keep people safer everywhere. Our critical communications, video security and command center technologies support public safety agencies and enterprises alike, enabling the coordination that’s critical for safer communities, safer schools, safer hospitals and safer businesses. Connect with a career that matters, and help us build a safer future.##

** Department Overview
** Our Experience Design & Research team is a multidisciplinary group of UX/CX Designers, User Researchers, and Behavioural Scientists. We’re at the forefront of understanding users, shaping evidence-based experiences, and translating insights into impactful products.
As the team expands its measurement and evaluative research capabilities, we are seeking a Senior UX Researcher with a strong mixed-methods (with a quant emphasis) background to establish best practices, deliver impactful insights, and raise research maturity across our portfolio##

Job Description This is a unique opportunity to lead evaluative and measurement-focused UX research within mission-critical environments. You will design and execute studies that demonstrate the impact of research on product, design, and business outcomes, while shaping how behavioral insights inform strategy.
** What You’ll Do
*** Establish a UX Metrics Practice:
Define, implement, and own the key performance indicators (KPIs) and metrics for user experience. This includes establishing frameworks for measuring usability, satisfaction (e.g., SUS, CSAT), and task success.
* Lead Quantitative Research:
Design, launch, and analyze large-scale quantitative research studies, including surveys, A/B tests, and behavioral data analysis from product analytics platforms.
* Champion Qualitative Rigor:
Lead and execute foundational and evaluative qualitative research, including in-depth interviews, contextual inquiries, and usability testing.
* Synthesize and Triangulate:
Masterfully weave together quantitative and qualitative data to create a holistic, comprehensive understanding of our users. You will be responsible for telling the full story, connecting the "what" from analytics with the "why" from qualitative insights.
* Strategic Influence:
Translate research findings into actionable, strategic recommendations that directly inform product roadmaps, design decisions, and business strategy.
* Stakeholder

Collaboration:

Partner closely with leaders in Product Management, Design, Engineering, and Data Science to identify research needs, align on priorities, and drive user-centered outcomes.
* Mentorship & Advocacy:
Act as a thought leader and mentor for UX research within the company. Educate and empower team members to apply research best practices and develop a deeper appreciation for both quantitative and qualitative methods.
* Communication & Storytelling:
Create and deliver compelling presentations and reports that bring user stories and data to life for a variety of audiences, from individual contributors to the executive leadership team.
** What We’re Looking For
**
* Experience:

6+ years of hands-on experience conducting research in large matrixed organizations and complex product structures, with at least 2 years of experience managing junior to mid-level researchers.

* Education:

Masters Degree in Human-Computer Interaction (HCI), Psychology, Sociology, Statistics, or a related field.
* Scaling Metrics and Driving Change:
Expert at establishing and scaling a company-wide metrics practice. You have a clear history of leveraging experience metrics to define product success and deliver measurable, user-centric improvements.
* Quantifying Research ROI:
Proven expertise in defining and tracking the business impact of a UX Research team. You consistently link changes in user metrics (behavior, satisfaction) directly to measurable financial or strategic returns, making the value of research undeniable.
* Technical Expertise:
Expert in utilizing both behavioral and attitudinal data to extract…