Manager, IT Software Lifecycle & Vulnerability Remediation

Overview

Manager, IT Software Lifecycle & Vulnerability Remediation at KPMG US. This hybrid work opportunity is in the Digital Nexus Technology organization.

• Drive Agile lifecycle for the end user computing estate, coaching contributors on methodologies to improve burndown and velocity.
• Investigate, analyze, troubleshoot, and report on operating system and application vulnerabilities to address end-of-support or end-of-life software, ensuring desktop stability and security through automated, packaged solutions.
• Collaborate with application owners to plan and execute upgrades, patches, replacements, decommissioning, and provide over-the-shoulder support for desktop systems as needed to maintain system integrity and security.
• Create and maintain documentation, including operational procedures, knowledge articles, user reference guides, and project plans; perform system health checks and develop test plans/cases for new applications and tool offerings, recommending enhancements where needed.
• Manage and refine deployment schedules; serve as escalation point for Level 3 support and major incidents, coordinating with partners and vendors to resolve complex technical issues.
• Coordinate with business, engineering, operations, and support teams to streamline processes, gain efficiencies, and enhance the overall user experience.
• Uphold KPMG values by acting with integrity, professionalism, and personal responsibility in the work environment.

• Minimum five years of experience leading Agile squads and managing second-level or higher IT engineering or operations in a medium-to-large enterprise.
• Agile certifications are a plus.
• Strong knowledge of Jira, Windows 11, macOS, Linux, Hybrid Join, Co-management, Intune, Entra, Active Directory, Group Policy, Virtualization (Citrix, VMware), Bit Locker, Office 365, browsers, SharePoint, Power BI, SQL, Visio, Power Shell, Service Now, MEM/MECM/SCCM.
• Solid understanding of software and vulnerability management concepts in a large enterprise.
• Exceptional customer service skills with the ability to work with onshore and offshore business units and interact with individuals at all levels.
• Strong verbal and written communication, problem-solving, analytical, and independent judgment skills; ability to influence, mentor, and be a credible knowledge source for less experienced team members.
• Authorized to work in the U.S. without visa sponsorship now or in the future. No visa sponsorship is available for this role.

KPMG LLP and its affiliates comply with all applicable laws regarding recruitment and hiring and are an equal opportunity employer. All qualified applicants are considered without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, citizenship status, disability, protected veteran status, or any other protected category.