Sr. Director, IT Infrastructure Network Services

Sr. Director, IT Infrastructure Network Services – Camping World

Apply for the role of Sr. Director, IT Infrastructure Network Services at Camping World. As a senior‑level IT professional you will manage and oversee networking teams, guide architecture, implementations, and operational support, manage people, budget, and projects, and own overall responsibility for these areas.

Lead the design, implementation, and operational excellence of Camping World’s global network infrastructure. Provide strategic and technical leadership, oversee a team of directors, engineers, and administrators, manage vendor relationships, and ensure high availability, security, and performance of the company’s communication services.

• Develop and execute a multi‑year technology roadmap for network services, ensuring it aligns with the company’s growth, digital transformation, and business objectives.
• Provide strategic guidance and technical direction on emerging technologies (e.g., SD‑WAN, SASE, 5G, AI‑driven networking) and make recommendations for their adoption.
• Lead the planning, budgeting, and forecasting for all related capital and operational expenditures.
• Establish and maintain strong relationships with key business stakeholders to understand their needs and provide consultative solutions.
• Oversee the design, deployment, and management of the company’s network infrastructure, including LAN, WAN, WLAN, Cloud and data center connectivity.
• Ensure the network is highly available, scalable, and secure, meeting performance and reliability SLAs.
• Manage relationships with ISPs and network service providers to optimize connectivity and costs.
• Direct the implementation of advanced network security measures (e.g., firewalls, intrusion detection/prevention systems, Zero Trust Network Access).
• Lead the strategy and operations for all network services.
• Ensure quality, reliability, and security of all network communications.
• Lead the design, implementation, and optimization of the company’s network platforms.
• Collaborate with customer service, sales, and operations teams to understand business requirements and deliver solutions that enhance customer experience and agent efficiency.
• Drive the adoption of new technologies such as chatbots, AI‑powered routing, and self‑service options.
• Lead, mentor, and develop a high‑performing team of network engineers and administrators.
• Foster a culture of technical excellence, continuous improvement, and professional growth.
• Manage team performance, employee goals, set clear objectives, and conduct regular performance reviews.
• Oversee resource allocation and project management for all team initiatives.
• Establish and enforce operational standards, policies, and procedures for all owned services.
• Define and monitor key performance indicators (KPIs) and service level agreements (SLAs) to ensure service quality.
• Manage vendor relationships, contracts, and service agreements, ensuring favorable terms and service delivery.
• Oversee problem and incident management processes, serving as the escalation point for major service disruptions.

• Master’s or bachelor’s degree in information & computer science
• 10+ years of progressive experience in network infrastructure, with at least 5 years in a senior leadership or director‑level role
• 8+ years of technical hands‑on network engineering support
• 3+ years of network architecture solutions design
• Proven track record of managing and scaling network infrastructure, including SD‑WAN, routing, switching, and security

• Strong understanding of networking and operational support
• Strong understanding of Cisco networking, Juniper Networking, Velo Cloud SD‑WAN and Fortinet SD‑WAN
• Strong understanding of Palo Alto and firewall technologies
• Understanding of how network solutions impact business goals, and ability to balance technical feasibility with business realities
• Excellent verbal and written communication skills to bridge the gap between technical and business teams
• Proven experience leading technical teams and guiding technical projects from concept to completion
• Strong decision making and operational skill
• Proven track record of network…