Business Analyst IV

Overview

Responsible for consultation to the internal and/or external customer. Possess expertise in the customer area he/she supports and has technical understanding of the business unit’s systems, capabilities and respective technologies. Analyze customer processes and requirements. Prepare specified project documentation according to Client's IDF standards. Assist in business process redesign as needed. Maintain communication with customer and team members and promote a team environment.

• Works/Consults across multiple projects; functions as a technical business analyst
• Works on complex projects that require subject matter expertise
• Provides direction, tools and process support to less senior employees
• Works independently
• Makes decisions within guidelines & policy
• Is accountable for projects or programs with low to moderate risk and resource requirements
• Projects may have enterprise impact
• Plan and Design solutions after Requirements are gathered
• Create complex workflow models and process maps independently directly from a defined spec sheet
• Facilitate meetings with Technology and Business Leaders to develop needs and requirements
• Develops best practice solutions
• Develops improvement and enhancement to current solutions
• Create and facilitate training programs and knowledge articles
• Understanding of business principles (i.e. Airport Operations)
• Develops solutions to existing problems/issues
• Develops compliance and adherence to principles
• Consults with business managers
• Develops project scope
• Translates business requirements to technical requirements

• Communication Skills - The ability to communicate verbally and in writing with all levels of employees and management, capable of successful formal and informal communication, speaks and writes clearly and understandably at the right level
• Integrity and Trust - Involves being widely trusted, being seen as a direct, truthful individual, can present the unvarnished truth in an appropriate and helpful manner, keeps confidences, admits mistakes and doesn’t misrepresent him/herself for personal gain
• Teamwork - Involves working well in a collaborative setting, supporting work team by volunteering for and completing assignments, acting as a positive team member by contributing to discussions, developing and maintaining both formal and informal relationships enterprise-wide, defines success in terms of the entire team through mentoring and knowledge transfer
• Technical Expertise - Involves demonstrating a commitment to increasing knowledge and skills in current technical/functional area, keeping up to date on technical developments, staying informed as to industry practices, knowing how to apply relevant technical processes to appropriate business needs
• Reliable, punctual attendance is an essential function of the position

3 must have skills –

• 1. Previous experience as a flight attendant
• 2. Ability to understand contract language
• 3. Creating Technically Focused User Stories for Agile development

3 nice to have skills –

• 1. Communication/Presentation Skills
• 2. Technical Background
• 3. Love to document

• BS/BA, preferably in Information Technology or Business or equivalent experience, education or training
• 5 or more years IT and/or business experience or any equivalent combination of experience, education and/or training

Department:
Preferred Vendors

This is a contract position