Sr. Technical Writer

Join to apply for the Sr. Technical Writer role at Early Warning®. At Early Warning, we have powered and protected the U.S. financial system for over thirty years with cutting‑edge solutions like Zelle®, Paze℠, and so much more. As a trusted name in payments, we partner with thousands of institutions to increase access to financial services and protect transactions for hundreds of millions of consumers and small businesses.

Positions located in Scottsdale, San Francisco, Chicago, or New York follow a hybrid work model to allow for a more collaborative working environment.

Candidates responding to this posting must independently possess the eligibility to work in the United States, for any employer, at the date of hire. This position is ineligible for employment Visa sponsorship.

• Policies, Standards, Procedures and Work Instructions for internal business or technical processes.
• Technical content for products delivered to customers, including existing and new products.
• Managing assigned work projects, including determining deliverables, estimating effort, defining timelines, and reporting status.
• Identifying process gaps and developing/improving content development and delivery standards and processes.

• Meet with technical and business project stakeholders and subject matter experts to gather information needed to create required internal and external documentation.
• Drive the process to determine the project scope and the document content that needs to be created and how it needs to be delivered (PDF documents, online (HTML), or other) to meet stakeholder needs; may be required to work on several projects concurrently.
• Develop appropriate schedules and work plans for content development and manage the execution of those plans.
• Document status of project milestones for the Technical Writer workflow (Salesforce, Lockpath, or other).
• Research and translate technical information or business processes into content delivered as web content, online help, knowledge bases, technical requirements documents, system and implementation guides, reference manuals, user guides, training materials, policies and procedures, and associated forms.
• Track technical and non‑technical changes, revise content, resolve issues, and verify the technical and functional accuracy of the documentation deliverables.
• Develop, apply, maintain, and continuously improve technical content development best practices and standards, including defining, implementing, and maintaining a reuse model for content single‑sourcing.
• Maintain standard look and feel for content deliverables by formatting documents using defined CSS (styles), templates, and adhering to style guidelines defined by the Technical Writer Policies and Procedures.
• Create new or work with existing templates and CSS to define standardized look and feel of documents; experience using industry style guides (especially Google and Microsoft) and integrating into content development.
• Follow instructions to maintain version control of documentation defined by the Technical Writer Policies and Procedures; identify and implement best practices for this activity.
• Create technical diagrams to depict system structure, program logic, and process flow.
• Facilitate development of standard internal business processes across disparate teams.
• Identify and implement process gaps and define best practices for Technical Writing processes and standards; also identify and implement efficiency and/or quality improvements for content development.
• Demonstrated competencies in communication, self‑management, decision‑making, and cross‑departmental collaboration to proactively provide status and updates.
• Working knowledge of enterprise business processes, systems and philosophy associated with high‑performance technology companies.
• Support the company’s commitment to protect the integrity and confidentiality of systems and data.

• Bachelor’s degree preferred in Technical Writing, Computer Science, Management Information Systems, English, Journalism, or a related field.
• Minimum of 8 years of experience in defining, writing, editing technical manuals, guides, and/or…