Senior Production Engineer - Application Support Lead - Futures Engineering

Senior Production Engineer – Application Support Lead – Futures Engineering

Clear Street is modernizing the brokerage ecosystem. Founded in 2018, Clear Street is a diversified financial services firm replacing the legacy infrastructure used across capital markets. We built a cloud‑native clearing and custody system designed for today’s complex, global market, creating a single source‑of‑truth platform for every asset class in every country and in any currency.

We combine highly‑skilled product and engineering talent with seasoned finance professionals to compete in today’s fast‑paced markets. This senior role oversees the support operations for our enterprise futures (cleared derivatives) back‑office system built on Java and React

JS, deployed using Kubernetes and Docker. It blends hands‑on technical support, team leadership, and strategic oversight to ensure seamless application performance and exceptional user support.

• Provide advanced troubleshooting for complex application issues, including Java/React
  
  JS code‑level analysis, database queries, and Kubernetes/Docker environment diagnostics.
• Lead a team of application support analysts, providing mentorship, training, and performance evaluations.
• Oversee the triage, prioritization, and resolution of support tickets, ensuring SLAs are met and escalations are handled efficiently.
• Lead complex configuration tasks, such as system integrations and custom module deployments, in collaboration with development teams.
• Act as the primary escalation point for major incidents, coordinating with infrastructure, development, and client teams to minimize downtime.
• Develop and implement support processes, including automated monitoring, knowledge‑base enhancements, and proactive issue detection.
• Engage with clients, product managers, and senior leadership to provide updates on support metrics, system performance, and improvement initiatives.
• Utilize advanced monitoring tools to proactively identify performance bottlenecks and coordinate with Dev Ops to optimize Kubernetes/Docker deployments.
• Create and maintain comprehensive technical documentation and deliver training to support staff and end‑users.
• Contribute to the roadmap for support operations, aligning with business goals and client needs.

• Experience:
  
  5–8 years in application support, with at least 2 years in a leadership or senior technical role; fintech or financial services background preferred.
• Technical
  
  Skills:
  • Strong knowledge of Java and React
    
    JS, with experience debugging and analyzing application logs.
  • Hands‑on experience with Kubernetes and Docker for deployment troubleshooting.
  • Familiarity with monitoring tools (e.g., Datadog) and incident services such as Pager Duty.
  • Experience with ticketing systems (e.g., Jira).
• Domain Knowledge:
  Deep understanding of cleared derivatives, futures, or back‑office operations in financial markets.
• Leadership
  
  Skills:
  
  Proven ability to lead and motivate a support team; strong decision‑making and problem‑solving skills in high‑pressure environments.
• Soft Skills:
  
  Excellent communication and interpersonal skills; strategic mindset with focus on continuous improvement.
• Availability:
  Willingness to be on‑call for critical incidents and manage team on‑call schedules.

The Base Salary Range for this role is $155,000–$185,000. This range represents base salary only; total compensation also includes bonuses and equity.

We offer competitive compensation packages, company equity, 401(k) matching, gender‑neutral parental leave, and full medical, dental, and vision insurance. Employees are required to work in the office 4 days per week. In‑office benefits include lunch stipends, fully stocked kitchens, happy hours, a great location, and amazing views.

We put in the effort to make such a workplace a daily reality and are proud to be an equal‑opportunity employer.

Mid‑Senior level

Full‑time

Management and Manufacturing