Network Operations Lead

Network Operations Lead

Join to apply for the Network Operations Lead role at ofi North America (Olam Food Ingredients)

We are a global leader in food & beverage ingredients. Pioneers at heart, we operate at the forefront of consumer trends to provide food & beverage manufacturers with products and ingredients that will delight their consumers. Making a positive impact on people and planet is all part of the delight. With a deep‑rooted presence in the countries where our ingredients are grown, we are closer to farmers, enabling better quality, and more reliable, traceable and transparent supply.

Supplying products and ingredients at scale is just the start. We add value through our unique, complementary portfolio of natural, delicious and nutritious products. With our fresh thinking, we help our customers unleash the sensory and functional attributes of cocoa, coffee, dairy, nuts and spices so they can create naturally good food & beverage products that meet consumer expectations. And whoever we’re with, whatever we’re doing, we always make it real
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Reporting to the Senior Director of Information Technology (IT), the Network Operations Lead will provide guidance on infrastructure solutions, architectures, and support for business processes; work closely with other IT Teams in assessing, planning, and implementing infrastructure solutions and ensure the IT infrastructure is available and secure.

The ideal candidate should possess strong communication, IT technical, planning, process improvement, and strategic decision‑making skills. A proven ability to work creatively and analytically in a problem‑solving environment will be required for success in this position.

• Providing guidance on infrastructure solutions, architecture, and support for business processes
• Managing daily operations of core infrastructure and platforms including, but not limited to, data and voice networks, firewalls, Zscaler etc.
• Working closely with the IT Security department to manage network vulnerabilities, software updates and patches.
• Participating in and leading IT projects, and where applicable, ensuring these are delivered within scope, budget, and adhere to company governance processes.
• Maintaining and developing standards, technical documentation for the network infrastructure and for complex technical solutions.
• Work with managed service providers to provide day‑to‑day operational support and continuous improvement.
• Work to increase user satisfaction by monitoring critical IT systems and ensuring timely response and fix times.
• Provide leadership and act as an escalation point for the regional IT infrastructure services.
• Work with regional business and IT teams to understand business requirements, identify gaps and help drive solution improvements.
• Proactively researching new and more efficient technology and vendors in the pursuit of stability and reduction of expenses.
• Work with IT Leadership in the budgeting process. Managing expenses and projects within approved budget guidelines.
• Ensure IT systems including servers, routers, firewalls, and switches are patched in a timely manner.
• Facilitating routine meetings to discuss strategic goals and progress.
• Communication between the IT teams and across departments to ensure success.

• Bachelor's degree in Computer Science or Business Administration, or relevant educational or professional experience.
• 10+ years of experience as a manager with 4 of those years in a large, diverse global enterprise with a proven track record of leadership in Information Technology.
• Demonstrate strong proficiency in implementing and supporting IT networks and IT solutions in fast‑paced food processing environments.
• Experience working with cloud services like Azure, AWS etc. to implement network services and perform integrations.
• Strong knowledge of TCP/IP and Ethernet networks (e.g. VLANs, VPN, VoIP, LAN/WAN), and network devices such as switches, routers, and wireless access points.
• Experience with DNS, DHCP, Terminal Services, File Servers, Print Management, Group Policy and network routing protocols.
• Experience with security technologies such as…