ServiceNow Platform Architect

Okta# Service Now Platform Architect Bellevue, WA;
Chicago, IL;
Washington D.C.
** Get to know Okta
** Okta is The World’s Identity Company. We free everyone to safely use any technology, anywhere, on any device or app. Our flexible and neutral products, Okta Platform and Auth0 Platform, provide secure access, authentication, and automation, placing identity at the core of business security and growth.
At Okta, we celebrate a variety of perspectives and experiences. We are not looking for someone who checks every single box - we’re looking for lifelong learners and people who can make us better with their unique experiences.
Join our team! We’re building a world where Identity belongs to you.
** The Business Technology Team
** This role joins the Business Technology organization and plays a critical part in realizing our vision to accelerate the delivery of business outcomes across Okta by driving clarity, collaboration, and accountability in everything we do.
** The Service Now Platform Architect Opportunity
** We are looking for a
** Service Now Platform Architect
** to join our Service Now Platform Team. You will play a key role in building and enhancing our enterprise-wide Service Now platform, applying your expertise across multiple modules, including ITSM, SAM, HAM, ITOM, GRC, HRSD, CSM, and WSD. This role is perfect for someone with a passion for architectural design who wants to help us build scalable, secure, and high-performing technical solutions that drive business value.
** What you’ll be doing
*** Design and develop Service Now solutions and features, ensuring they align with our long-term architectural strategy
* Implement and maintain the Service Now platform architecture by following best practices and leading a long-term, scalable approach
* Work with business stakeholders and technical teams to translate business needs into technical requirements and architectural designs
* Act as a platform guardian, ensuring configurations and customizations are upgrade-safe and minimize technical debt
* Provide expert technical guidance and recommendations to stakeholders, development teams, and leadership on Service Now capabilities, limitations, and strategic opportunities
* Architect integrations between Service Now and other enterprise systems using various integration methods (e.g., REST, SOAP, JDBC, MID Server)
* Prioritize a long-term, scalable approach, minimizing customization by leveraging out-of-the-box capabilities and advocating for upgrade-safe architecture to reduce technical debt
** What you’ll bring to the role
*** At least 5 years hands-on experience with Service Now development and administration at an enterprise level
* Multiple Service Now certifications across various modules (e.g., Certified System Administrator, Certified Application Developer, Certified Implementation Specialist in SAM, HAM, HRSD, ITOM, CSM, etc.)
* Proven experience in designing and implementing large-scale, complex Service Now solutions for enterprise organizations
* Proficiency in JavaScript, Glide Record, REST/SOAP APIs, UI Policies, Client Scripts, Business Rules, Workflows, Flow Designer, Service Portal development, Workspace/UI Builder, and other core Service Now development tools
* Strong understanding of database design and optimization within the Service Now environment, coupled with expertise in data modeling, CMDB design, and platform data strategies
* Skilled at analyzing and mapping complex business processes to technical solutions, while identifying opportunities for business process optimization
* Must have a high focus on user experience with a propensity for incorporating modern design trends into solution design
* Exceptional communication and interpersonal skills, enabling effective collaboration with both technical and non-technical stakeholders, including the ability to present complex technical concepts clearly to large audiences and C-suite executives
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* Additional requirements:

*** This position requires the ability to access federal environments and/or have access to protected federal data.  As a condition of employment for this position, the successful candidate must be able to submit…