ServiceNow Lead Developer

Pay Range

Base pay: $–$ per year.

Department

OPS ITS - Service Automation

About the Department

ITS collaborates with campus partners to support the mission of the University of Chicago through consistent delivery of high‑quality solutions and services. We provide secure, stable, and reliable infrastructure and applications to support the mission of the University. We support and enable faculty research and teaching with the effective use of technology. We simplify the technology experience for faculty, students, alumni, and staff, and we ensure technology is mobile‑friendly and accessible.

We identify, manage, and mitigate the technology risks of the University.

Job Summary

Are you ready to shape the future of digital services at the University? We’re seeking a visionary Service Now Lead Developer to drive innovation and excellence within our fast‑growing Service Now platform. This is a unique opportunity to lead projects involving new technologies like AI‑powered chatbots and workflow automation, while collaborating with partners campus‑wide to design processes and improve service delivery.

Responsibilities

• Leads technical development and platform architecture for Service Now, ensuring scalable, sustainable solutions.
• Oversees and mentors Service Now team members, guiding best practices in agile delivery, code quality, and platform management.
• Collaborates closely with stakeholders across campus (IT, HR, Finance, Research, etc.) to understand needs, design optimal solutions, and communicate progress.
• Spearheads exciting initiatives including chatbot integration, advanced workflow automation, and onboarding of new Service Now modules and units.
• Designs and optimizes business processes leveraging Service Now capabilities.
• Manages backlog and prioritizes high‑impact projects.
• Champions governance and compliance standards, serving as a resource on Service Now trends, security, and platform strategy.
• Fosters an inclusive, innovative team culture and actively communicates updates, challenges, and successes to campus partners.
• Acts as a technical consultant and resource for faculty research, teaching, and/or administrative projects.
• Leads or coordinates teams or projects for activities relating to software support and/or development.
• Performs other related work as needed.

Minimum Qualifications

College or university degree in a related field.

Preferred Qualifications

• Bachelor’s degree in computer science or related field.
• Advanced degree in a technical field.
• Demonstrated experience in Service Now development and administration or in another application.
• Background in higher education or large enterprise environments is beneficial.
• Service‑ Developer certification.
• Proven process design and improvement capabilities.
• Curiosity and willingness to learn, especially interested in AI, chatbots, and workflow automation.
• Outstanding communication skills to bridge technical and non‑technical audiences with clarity and enthusiasm.
• Strong background in leading complex projects or platforms, especially in fast‑paced or evolving environments.
• Work collaboratively, lead change, and adapt to new challenges.
• Excellent verbal and written communication skills.
• Effective interpersonal and collaborative skills.
• Strong analytical skills.
• Excellent organizational and time‑management skills.
• Self‑motivated and take initiative.
• Prioritize multiple projects and independently follow through with detail.

Technical Skills or Knowledge

• Proven process design and improvement capabilities.
• Curiosity and willingness to learn, especially interested in AI, chatbots, and workflow automation.

Working Conditions

• Standard office environment.
• Sit for short or extended time periods.
• Extensively use computer.
• On‑call responsibilities.

Application Documents

• Resume/CV (required)
• Cover Letter (required)
• References Contact Information (3 required)

When applying, the document(s)
MUST be uploaded via the My Experience page, in the section titled Application Documents of the application.

Job Family

Information Technology

Role Impact

Individual Contributor

Scheduled Weekly Hours

37.5

Drug Test Required

No

Health Screen Required

No

Motor Vehicle Record Inquiry Required

No

Pay Rate Type

Salary

FLSA Status

Ex…