Strategic IT Support Specialist

Strategic IT Support Specialist

Full-time position located at 345 N Morgan St, Chicago, IL 60607. Candidates must reside in the Chicago metropolitan area.

HAVI is a global, privately owned company focused on innovating, optimizing and managing the supply chains of leading brands.

The Strategic IT Support Specialist plays a pivotal role in delivering world-class, on-site technical assistance to end-users globally, including senior leaders and stakeholders. This role embodies the "Smart Hands" concept, addressing technical issues that require physical presence or cannot be resolved remotely. It bridges the gap between end-user productivity and IT systems reliability, ensuring seamless operational continuity.

• Collaborate with the Global IT support team to diagnose, troubleshoot, and resolve complex technical issues.
• Handle hardware installations, maintenance, replacements, and network connectivity troubleshooting.
• Represent IT initiatives and global projects, aligning local execution with organizational strategy.
• Deliver tailored technical assistance to senior leaders and VIP users, ensuring rapid resolution of critical issues.
• Follow ticketing protocols to document, prioritize, and resolve issues, coordinating with centralized support teams.
• Maintain records of issue resolution and technical procedures, contributing to a shared knowledge base and promoting continuous process improvement.

• Bachelor’s degree in IT Operations or equivalent work experience.
• Experience in Service Management; ITIL certification preferred.
• Proficient in English.
• Strong communication skills and team player.
• Ability to work independently with minimal supervision.

• Minimum of 5+ years in IT Operations, Helpdesk, Networks, or related fields.
• Familiarity with IT Services, Security, administration, and change management.
• Knowledge of Office 365, Windows OS, Windows Servers, and Networking.
• Experience supporting software, hardware, or network issues.
• Excellent communication, team collaboration, and analytical/problem‑solving skills.

Our total rewards philosophy integrates programs for compensation, benefits, recognition, learning and development, corporate culture, corporate citizenship, and work‑life balance.

• Commitment to rewarding results.
• Opportunity to work with talented and driven individuals at every level.

• Generous Medical, Dental, Vision And Other Great Benefits.
• Paid parental and medical leave programs.
• 401(k) with a company match component and profit sharing.
• 15 days paid time off plus company holidays.
• Hybrid work model with flexibility.
• Tuition reimbursement and student loan repayment assistance.

We are an equal opportunity employer and value diversity. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, sexual orientation, age, marital status, veteran status, or disability status. We will ensure reasonable accommodation for applicants with disabilities.

HAVI does not accept agency resumes unless a valid agreement has been signed and authorization granted. Please do not submit or forward resumes to our site or company location. We are not responsible for fees related to unsolicited resumes.

Submit an online application with your salary expectations and earliest starting date.