Sr. Director, MPF Operations and Technology

Benefits

• Collaborative, in‑office operating model
• Retirement program (401k and pension)
• Medical, dental, and vision insurance
• Lifestyle Spending Account
• Competitive PTO plan
• 11 paid holidays per year

FHLBank Chicago partners with our members in Illinois and Wisconsin to provide competitively priced funding, a reasonable return on their investment in the Bank, and support for their community investment activities. We are one of 11 Federal Home Loan Banks created by Congress in 1932 as a government‑sponsored enterprise to support mortgage lending and community investment. We are member‑owned and member‑focused.

Our members include banks, credit unions, insurance companies, and CDFIs (Community Development Financial Institutions).

At FHLBank Chicago, we bring people together. We are committed to a high‑performing, engaged workforce, and to supporting the communities we serve across Illinois and Wisconsin. Our Buddy Program pairs new hires with tenured employees to guide their onboarding. Our professional development and training opportunities through upskilling, mentorship programs, and tuition reimbursement allow employees to grow their careers with us. We have a collaborative, in‑office operating model that fosters innovation, connection, and shared success.

Employees are also provided an allocation of remote days to use as needed throughout the year.

The Senior Director, MPF Operations and Technology will have broad responsibility for the strategy, design, implementation, and maintenance of key technology, systems, and general operations for the Mortgage Partnership Finance (MPF) Program, a secondary market channel used by FHLBank Member institutions. This leadership role will partner closely with internal stakeholders, external investors, industry partners, technology vendors, and Operations and IT colleagues across the Bank to lead the vision, strategy and execution of the technology solutions supporting key processes for the MPF business.

The role requires a strategic thinker with excellent leadership, communication, and organizational skills with deep knowledge of modern technology solutions within the mortgage industry, experience with secondary market pricing, funding, and loan data delivery best practices, and familiarity with servicing, and cash management platforms and processes. The individual will oversee teams responsible for system solutions and implementation, operational excellence, process optimization, data governance, quality assurance, and will manage critical relationships with third‑party technology business partners and vendors.

The ideal candidate will have experience or knowledge across the lender, seller/servicer, and secondary market investor sides of the industry, and will be a strong collaborator with a focus on continuous improvement as the MPF Program evolves in size and scope.

• Operations Enabled by Technology:
  Collaborating with MPF business colleagues and internal and external stakeholders, driving success against the core strategic pillar, and making the mortgage process less cumbersome, less expensive and more certain for customers.
• Process Optimization:
  Ensuring that MPF Program seller/servicers and key stakeholders across the FHLBanks are positioned for success with business processes, data collection and management, cash transactions, and other core operational processes optimized to meet customer and stakeholder needs.
• Vendor Strategy and Oversight:
  Managing and continuously evaluating a support model that leverages an outside technology vendor, overseeing how external vendors are utilized now and in the future to ensure relationships are optimized for success.
• Evolve Standards and Best Practices:
  Enhancing the approach to strategic initiatives, governance, and board and regulatory engagement on operational and technology topics, owning the project and technology roadmap, and communicating effectively to drive buy‑in among stakeholders.

• Contribute to and maintain alignment with the Bank’s strategic business plans, ensuring technology initiatives across both mortgage…