Process & Workflow Designer

Berkley One is a modern insurance provider for a modern generation of affluence. We serve clients who live dynamic, adventurous lives and expect their insurance experience to match. Our mission is to deliver highly personalized risk and claims management through a blend of expert independent agents, cutting-edge digital tools, and the strength of the Berkley brand.

At Berkley One, you’ll be part of a forward-thinking team that’s reimagining personal insurance. We’re building solutions that are as sophisticated and agile as the clients we serve—individuals and families who value innovation, simplicity, and exceptional service. You’ll collaborate with passionate professionals, leverage modern technology, and help shape the future of our industry.

• A client-first mindset with a passion for delivering exceptional experiences
• Curiosity, creativity, and a drive to challenge the status quo
• Collaboration across disciplines to build smarter, more intuitive solutions
• Integrity, expertise, and a commitment to excellence

Join us in creating a new standard in personal insurance—where protection meets possibility.

#LI-AV1 #LI-HYBRID

This role will be based in our Wilmington, DE or Chicago, IL office. We offer a hybrid work schedule with 4 days in the office; and 1 day remote where it makes sense to do so.

The Company is an equal employment opportunity employer.

The Process & Workflow Designer at Berkley One plays a pivotal role in shaping the future of operational excellence within a modern, client-centric insurance organization. This strategic position is responsible for designing and optimizing end-to-end processes, integrating advanced technologies—including AI—and driving continuous improvement across departments. By leveraging data, prompt engineering, and collaborative project leadership, the role ensures that workflows are efficient, scalable, and aligned with Berkley One’s mission to deliver exceptional, personalized insurance experiences.

The ideal candidate is a proactive innovator with strong analytical skills, a passion for challenging the status quo, and the ability to influence change across diverse teams.

• Architect and document end-to-end workflows with a focus on efficiency, scalability, and user experience.
• Lead initiatives to redesign future-state processes and UI, balancing technical requirements with operational impact.
• Identify risks and dependencies associated with process decisions and communicate them effectively to stakeholders.

• Apply prompt engineering techniques to embed AI into operational workflows.
• Enhance automation, improve decision-making accuracy, and ensure compliance with industry standards.

• Champion a culture of innovation by identifying tools and resources that streamline operations.
• Drive organizational change through thoughtful communication, stakeholder engagement, and readiness planning.

• Manage cross-functional projects from planning through implementation, ensuring alignment with strategic goals.
• Track post-implementation performance and forecast-to-actual impact to inform future initiatives.

• Create structured process libraries for internal teams and external vendors, ensuring usability and long-term maintainability
• Ensure documentation is accessible, up-to-date, and aligned with operational best practices.

• Use data analytics to prioritize initiatives and measure the effectiveness of process improvements. Collaborate with leadership to translate insights into actionable strategies.
• Other work and projects as assigned.

• Bachelor’s degree or equivalent experience
• Proven experience in P&C insurance operations, with a preference for claims expertise.
• Familiarity with Guidewire and Insurance Now platforms.
• Proficiency in MS Office Suite (Excel, SharePoint, Visio) and process mapping tools.
• Demonstrated success in process design, optimization, and implementation.
• Experience in AI prompt engineering and automation strategies.
• Six Sigma certification…