Senior Manager, Records Management & Data Governance

Senior Manager, Records Management & Data Governance

Chicago, IL – 3 days onsite, 2 days WFH

The Senior Manager will oversee areas related to Records Management & Data Governance, specifically around insider threat, data loss prevention, data retention policies, data access controls, compliance assessments for various regulatory frameworks – in addition to driving Document Management System (we use Net Docs) integrations and driving process automation.

This position has 4 direct reports, which are managers that sit in different offices across the United States.

• Work closely with the Director to develop and oversee the implementation of a strategic program, leading practices and methodologies to support the management of firm and client information.
• Advise on operational and compliance responsibilities relating to the lifecycle management of client and administrative records. Oversee the maintenance of a systematic, methodical, and legally defensible practice to discard unneeded information.
• Work with firm administration and practice groups to identify business requirements to automate information governance processes.
• Support global project team to address policy questions and help interpret and outline effective information governance practices.
• Serve as a champion of current and potential capabilities of Net Documents (Net Docs), the Firm's document management system. Led efforts to drive the adoption and evolution of Net Docs and its related applications.
• Assist with Net Docs cabinet administration and other support activities required for a mission-critical application.
• Provide high-touch service for lawyers to resolve Net Docs inquiries and issues.
• Define and promote processes and procedures to improve the performance and stability of Net Documents and integrated third-party applications.
• Coach, mentor and develop firm peers to become aware of and compliant with firm information governance policies.
• Strong ability to develop and/or execute on strategic direction and objectives.
• Provide advice and propose solutions for complex and/or technical information governance and/or information technology issues.
• Responsible for program for securing information to comply with ethical and confidential screens as required to satisfy client or regulatory requirements.
• Responsible for ensuring that records subject to an Office of General Counsel document hold are identified, preserved, collected and released.
• Track key performance indicators and prepare status reports for the Director that measure the state of the firm's effectiveness at managing information.

• 10+ years of experience with Records Management, Data Governance, Privacy, Information Governance or other similar positions
• 2+ years of experience managing direct reports, related to Records Management & Data Governance (more management experience the better)
• At least some experience working with Document Management Systems, and driving process automation through DMS integrations and optimization

• Bachelor's or Master's Degree
• Relevant technology experience with Net Documents or LegalKEY
• Data Privacy experience
• Other IT Security experience
• Certifications such as CRM, IGP, CIPP or other relevant certifications