Lead Engineer – ServiceNow Administrator; Field Services Management

Achieving our goals starts with supporting yours. Grow your career, access top-tier health and wellness benefits, build lasting connections with your team and our customers, and travel the world using our extensive route network. Come join us to create what’s next. Let’s define tomorrow, together.

United's Digital Technology team is comprised of many talented individuals all working together with cutting-edge technology to build the best airline in the history of aviation. Our team designs, develops and maintains massively scaling technology solutions brought to life with innovative architectures, data analytics, and digital solutions.

The Lead Engineer serves as a technical expert with extensive knowledge of the Field Services Module in Service Now. This role manages the technical design, configuration, implementation, and maintenance of Field Services capabilities within the Service Now platform. Plays a crucial role in designing, configuring and deploying FSM solutions that streamline operations, improve productivity and enhance customer satisfaction. Works to integrate Field Services with other IT service management (ITSM) modules as well as SAM and HAM capabilities.

• Configure, and implement all aspects of the Service Now FSM module including developing and automating workflows using Service Now's Flow Designer, business rules, script includes, and other tools.
• Customize and enhance the FSM Agent experience and build and maintain integrations between Service Now FSM and other internal or third-party systems.
• Provide technical expertise and troubleshooting for complex issues related to FSM functionality, integrations, and performance.
• Plan and design solutions after requirements are gathered, look for improvements and enhancement opportunities. Ensure that all development work adheres to established coding standards and best practices.
• Participate in Service Now platform upgrades and stay current on new platform features and best practices.

• Bachelor’s degree in computer science or relevant field
• 4+ years working in technology
• Strong written and verbal communication
• Knowledge of Service Now platform
• Knowledge of Field Services Module
• Experience in Agile methodology

• Service Now Certifications
• ITIL Certification
• 2+ years working with Service Now Field Services Module

The base pay range for this role is $99,750.00 to $. The base salary range/hourly rate listed is dependent on job-related, factors such as experience, education, and skills. This position is also eligible for bonus and/or long-term incentive compensation awards.

You may be eligible for the following competitive benefits: medical, dental, vision, life, accident & disability, parental leave, employee assistance program, commuter, paid holidays, paid time off, 401(k) and flight privileges.

United Airlines is an equal opportunity employer. United Airlines recruits, employs, trains, compensates and promotes regardless of race, religion, color, national origin, gender identity, sexual orientation, physical ability, age, veteran status and other protected status as required by applicable law. Equal Opportunity Employer - Minorities/Women/Veterans/Disabled/LGBT. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions.

Please contact  to request accommodation.