Senior Business Analyst, ServiceNow GRC​/IRM

Senior Business Analyst, Service Now GRC/IRM

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Job Summary:

Our client seeks a Senior Business Analyst, Service Now GRC/IRM to join their team in Chicago, Illinois.

• Lead workshops and conduct interviews with business stakeholders to define, analyze, and validate GRC/IRM requirements.
• Translate business needs into user stories, functional requirements, and process flow diagrams for implementation in Service Now IRM.
• Develop risk-related artifacts such as risk registers, risk assessment methodologies, and control frameworks.
• Conduct business process analysis to identify inefficiencies and make recommendations for improvement.
• Collaborate with the technical team to ensure the configured solution aligns with the documented functional requirements.
• Create and configure dashboards and reports to provide stakeholders with clear visibility into the organization's risk and compliance posture.
• Develop test plans, assist with user acceptance testing (UAT), and ensure the solution meets acceptance criteria.
• Provide ongoing support and clarification for implemented IRM solutions, acting as the subject matter expert.
• Stay up-to-date with Service Now IRM product releases and evolving GRC industry trends.

• Bachelor's degree in a relevant field, or equivalent professional experience.
• 10+ years of professional experience in risk management, GRC, or a related field, demonstrating an in-depth understanding of enterprise risk and controls processes.
• 5+ years of experience working with Service Now IRM, with a deep focus on GRC processes and modules.
• Proven track record of success in gathering and translating complex business requirements into clear, functional specifications for large-scale Service Now IRM implementations.
• Expertise in core IRM capabilities such as Risk Identification, RCSA, Issue Management, Incident Management, Loss Events, and Controls Testing.
• Deep functional understanding of the Service Now IRM suite and its capabilities, including Policy and Compliance, Risk Management, and Audit Management.
• In-depth knowledge of GRC and risk management frameworks and best practices.
• Strong communication, presentation, and facilitation skills, with the ability to effectively bridge the gap between technical and non-technical stakeholders.
• Proven ability to lead workshops, gather requirements, and present complex information to all levels of the organization.

• Medical, Dental, & Vision Insurance Plans
• Employee-Owned Profit Sharing (ESOP)
• 401K offered

The approximate pay range for this position is between $74.00 and $94.00 per hour. Final compensation may vary based on factors including but not limited to background, knowledge, skills, and location. We comply with local wage minimums.

Mid-Senior level

Contract

Research, Analyst, and Information Technology

IT Services and IT Consulting

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