Principal UX Designer, Voice + AI; Plantation​/Chicago Hybrid

Principal UX Designer, Voice + AI (Plantation/Chicago Hybrid)

Company Overview

At Motorola Solutions, we believe that everything starts with our people. We’re a global close-knit community, united by the relentless pursuit to help keep people safer everywhere. Our critical communications, video security and command center technologies support public safety agencies and enterprises alike, enabling the coordination that’s critical for safer communities, safer schools, safer hospitals and safer businesses. Connect with a career that matters, and help us build a safer future.

Want to design products that actually matter? Do you believe that the challenges facing public safety today can be solved by a thoughtful and holistic approach to user experience design? At Motorola Solutions, we are Solving for Safer to help people be their best in the Moments that Matter. Our Experience Design & Research team is a dynamic, multidisciplinary group, bringing together talented Industrial Designers, UX/CX Designers, User Researchers, and Human Factors practitioners.

We are at the forefront of understanding our users and translating those insights into impactful products and services. Now, as we embrace the transformative potential of Artificial Intelligence, we're excited to expand our team with creative minds who can help us redefine what's possible.

Candidates must include a portfolio, personal website, or work samples demonstrating user-centered research experience to be considered for the position.

Ready to shape the future of public safety? Motorola Solutions is seeking a visionary Principal UX Designer with deep expertise in AI and Voice User Interfaces to create mission‑critical applications that safeguard lives every day. Join a team recognized by Fast Company as the 2025 #1 Best Workplace for Innovators and design experiences that truly matter.

As a Principal UX Designer, you will be a lead contributor, directly shaping the next generation of mobile public safety applications for our radios. You will champion human‑centered design principles and collaborate cross‑functionally. This is your opportunity to drive innovation and contribute to technologies that safeguard lives.

• Collaborate closely with Product, Engineering, and Research teams to ensure alignment and success.
• Adapt to rapidly shifting priorities and contribute to an agile, fast‑paced innovation environment.
• Champion a user‑centered approach in the development and application of AI technologies.
• Identify opportunities to leverage AI (ML, NLP, generative AI) to solve user problems and create novel, delightful experiences.
• Lead the design and development of intuitive voice user interfaces (VUI) and multimodal experiences for mission‑critical applications.
• Define and refine voice interaction models, dialog flows, and persona guidelines for AI‑driven features.
• Collaborate with AI engineers and researchers to translate natural language processing (NLP) capabilities into effective and delightful spoken interactions.
• Design and/or research user interactions with AI‑powered features and systems, ensuring they are intuitive, transparent, and trustworthy.
• Conduct user research and usability testing specifically focused on voice commands, spoken feedback, and multimodal interactions.
• Contribute to the development of best practices, ethical guidelines, and design patterns for Human‑AI interaction within our organization.
• Stay abreast of the latest advancements in AI and their potential applications in experience design and research.
• Effectively communicate research findings, design concepts, and AI possibilities to diverse audiences.
• Translate customer insights into innovative designs that elevate public safety applications.
• Contribute to the optimization of design processes, help establish best practices, and ensure exceptional design quality.
• Advocate for design excellence and evolve the UX culture within the organization.

• Bachelor's or Master’s degree in HCI, Design, or a related field, or equivalent practical experience.
• 8+ years proven experience in Design (UX, CX,…