Analyst, EUC

Analyst, EUC – ICE

Intercontinental Exchange, Inc. (ICE) is a leading operator of global exchanges, clearing houses, data, and listings services. We connect businesses around the world to unique opportunities in markets that drive the global economy. ICE values innovation, collaboration, and excellence, and we are a diverse and inclusive company. The EUC team supports all hardware, software, and technology used by in‑office and remote users to execute their daily responsibilities.

This role requires multitasking in a dynamic team‑based environment, strong problem‑solving and decision‑making abilities, and a high degree of professionalism.

• Onboard and train new internal and external users in ICE’s environment
• Support and advance the global corporate computing environment
• Support hardware, software, and network needs for Windows, Mac, and virtual environments
• Manage tickets and incidents in Service Now, including issue resolution, escalation, and documentation management
• Deploy hardware and software, including desktop and laptop imaging software and VoIP
• Provision Active Directory, Azure, Intune, and Exchange Online, including device authentication and maintaining users, groups, and distribution lists
• Manage hardware inventory, mobile device support, purchasing, and file/print/DHCP
• Troubleshoot and support conference room AV and video conferencing systems (Zoom, Teams, Webex, etc.)
• Support broker and trading floor technology (New York based EUC analysts only)

• Bachelor’s degree in Computer Science, MIS, CIS, or related field
• Ability to stand, stoop, kneel, bend, crouch, and lift 50+ pounds
• Experience with Active Directory, Azure, Intune, Exchange Online, and Windows desktop/server troubleshooting
• Experience with networking technology such as Cisco and Juniper
• Experience with Windows OS, Mac OS, and Microsoft Office Suite
• Knowledge of scripting and Power Shell preferred

• Experience in an exchange, trading facility, or financial services environment
• Strong multitasking, time prioritization, collaborative and communication skills

The expected base salary for this role, if located in Illinois, is between $58,000 – $70,000 USD. The base salary range does not include Intercontinental Exchange’s incentive compensation. While we provide this range as general guidance, at ICE we compensate employees based on the skillset and experience of the individual. Regular full‑time ICE employees are eligible for a suite of competitive employee benefits, including healthcare coverage (medical, dental and vision), a 401(k) plan, life insurance, time off, and paid leave for qualifying circumstances.

Intercontinental Exchange, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to legally protected characteristics.