Desktop Support Technician

Title: Desktop Support Technician / Customer Experience (CX) Associate

Location: Chicago Loop (100% On-site)

Engagement: Jan 12, 2026 – Jul 10, 2026

Type: W2 or C2C

Rate: $45-$52

$45.00/hr - $52.00/hr

We are seeking a Desktop Support Technician / CX Associate to provide high‑touch, on‑site IT support in a fast‑paced professional services environment. This is an internal enablement role supporting fully billable employees who require near‑100% laptop uptime. The CX Associate is the first on‑site responder and plays a key role in delivering a positive, professional end‑user experience.

• Walk‑up and desk‑side IT support
• Troubleshoot Windows 10, Office 365, and SharePoint issues
• Laptop hardware repair, imaging, and software installs
• End‑to‑end ticket ownership using Service Now or Remedy
• Support printers, copiers, conference rooms, and video conferencing
• Asset tracking and inventory management
• Participate in major incident calls and escalation processes
• Support internal meetings, events, and conferences
• Routine maintenance of IT spaces, equipment, and on‑site inventory
• Clear communication, proactive updates, and ownership through resolution

• 1–3 years of desktop or end‑user support experience
• Strong Windows and Microsoft Office skills
• Ticketing system experience (Service Now or Remedy preferred)
• Hands‑on laptop hardware troubleshooting
• Comfortable supporting executives and billable professionals
• Strong communication, organizational, and customer‑service skills

• Large corporate or professional services environment experience
• MSP background
• iOS and Android support exposure

• Seeking remote or hybrid work
• Coming strictly from call‑center or phone‑only support
• Uncomfortable with face‑to‑face user interaction

Associate

Contract

Information Technology

IT Services and IT Consulting and Business Consulting and Services

• Medical insurance
• Vision insurance