Project Manager, IT Project Manager, Systems Analyst

This range is provided by The Judge Group. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

$85.00/hr - $90.00/hr

Direct message the job poster from The Judge Group

Hybrid

Chicago, IL

6-12+ months

Role Overview

We are seeking a highly organized and adaptable Project Manager to lead key initiatives within our Service Management and Tech Operations functions. This role requires a strong understanding of Agile methodology
, exceptional facilitation skills, and the ability to drive process maturity across multiple delivery tracks. The ideal candidate will balance strategic planning with hands‑on execution, ensuring alignment between business objectives and technology enablement.

Key Responsibilities

• Champion Agile Practices: Promote and embed Agile methodology across the Service Management function.
• Scrum Leadership: Orchestrate all Scrum ceremonies for two critical delivery tracks within Service Management.
• Backlog Management: Lead structured backlog refinement sessions to produce high‑confidence Jira plans aligned with Product Owner goals.
• Daily Stand‑Ups: Facilitate stand‑ups with a focus on identifying and removing obstacles.
• Mentorship: Coach team members on Agile principles and best practices.
• Data Integrity: Monitor and maintain accurate reporting fields (e.g., target dates, KPI linkages) for P4/P5 initiatives.
• Project Ownership: Manage 1–2 Tech Ops projects, primarily process‑heavy in nature.
• Process Development: Service Management:
  Build business plans and processes for IT Asset Management, Configuration, and Discovery; ensure technology supports these processes effectively.
• Release Management:
  Mature existing processes, implement Ovation improvements, and oversee tool configuration and implementation.
• Flexibility & Adaptability: Navigate evolving processes and make pragmatic concessions where change controls are limited.

Qualifications

• Proven experience as a Project Manager in IT Service Management or Tech Operations.
• Strong knowledge of Agile frameworks (Scrum, Kanban) and experience facilitating ceremonies.
• Proficiency with Jira and backlog management.
• Excellent communication, facilitation, and stakeholder management skills.
• Ability to design and implement process improvements in complex environments.
• Familiarity with IT Asset Management, Configuration Management, and Release Management processes.
• Comfortable working in environments with immature processes and limited change controls.

Preferred Skills

• Experience mentoring teams in Agile practices.
• Strong analytical and problem‑solving abilities.
• Ability to balance strategic thinking with hands‑on execution.

Mid‑Senior level

Contract

Information Technology

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