Deskside support Job Chicago area,Illinois USA,IT/Tech

Artech is the 10th Largest IT Staffing Company in the US, according to Staffing Industry Analysts' 2012 annual report. Artech provides technical expertise to fill gaps in clients' immediate skill-sets availability, deliver emerging technology skill-sets, refresh existing skill base, allow for flexibility in project planning and execution phases, and provide budgeting/financial flexibility by offering contingent labor as a variable cost.

Job Description

Job Title:
DESKSIDE
Support Representative Distributed Client Services

Location:
Chicago IL

Duration: 1 Year

Responsibilities:

Diagnose, configure, and install common applications and install/remove desktop PCs and monitors.

Perform basic Deskside Services including install, move, add, changes (IMAC), build, configuration, and following provided scripts.

Provide software support for low complexity problems/issues on Buyer or Customer personal computers.

Assist customers with problem identification and resolution for hardware or platform-related issues at their place of business.

Provide Deskside Support (software break/fix support) on limited complexity problems for platforms having Windows (current – 4 generations of Windows Operating Systems) or Apple (current OS
-1).

Support Mobility Devices (phone and tablet) of multiple platforms including Apple, Android, and Microsoft.

Provide on-site and remote support for high-level and executive end users through in-person, phone, and Remote Takeover tools.

Skills Overview:

7+ years of Deskside Break/Fix troubleshooting and solutioning experience in larger corporate environments.

Experience with Microsoft OS including Win7 and some Win
10 (piloting) and current MAC OS support.

Solid experience in application support of standard Microsoft Office products current through Office 365, including support of Outlook/Exchange.

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