Sr Analyst, Endpoint Management

Company

Description:

McDonald’s growth strategy, Accelerating the Arches, encompasses all aspects of our business as the leading global omni-channel restaurant brand. As the consumer landscape shifts we are using our competitive advantages to further strengthen our brand. One of our core growth strategies is to Double Down on the 3

Ds (Delivery, Digital and Drive Thru). McDonald’s will accelerate technology innovation so 65M+ customers a day will experience a fast, easy experience, whether at one of our 25,000 and growing Drive thrus, through McDelivery, dine-in or takeaway.

McDonald’s Global Technology is here to power tomorrow’s feel-good moments.

That’s why you’ll find us at the forefront of transformative technology, exploring new and innovative ways to serve our millions of customers and spread happiness one delicious Hot Fudge Sundae-dipped fry at a time. Using AI, robotics and emerging tech, we’re digitizing the Golden Arches. Combine that with our unparalleled global scale, and we’re reshaping all areas of the business, industry and every community that is home to a McDonald’s restaurant.

We face complex tech challenges every day. But that’s where our diverse and talented teams come in. They’re made up of the best and brightest from all over the globe, and they thrive in the space where feel-good meets fast-paced.

Check out the McDonald’s Global Technology Technical Blog to learn how technology and our global team are directly enabling the Accelerating the Arches strategy.

This opportunity is part of the Global Technology Infrastructure & Operations team (GTIO), where our mission is to deliver modern and relevant technology that supports the way McDonald’s works. We provide best-in-class foundational technology products and services including Global Networking, Cloud, End User Computing, and IT Service Management. It’s our goal to always provide an engaging, relevant, and simple experience for our customers.

The Sr Technical Product Analyst (Sr TPA) is part of the End User Infrastructure and Operations team (EUIO). The role reports to the Senior Manager of Endpoint Management. The Sr TPA is responsible for the Global Managed Endpoint (GME) platform by driving its adoption, consumption, product outcomes and contributing to strategic vision and thought leadership for the service. As the key GME resource for the organization, you provide guidance and recommendations on modern management of devices, moving services to the cloud, AI, automation, low-code to no-code strategies, and ensuring our devices are secure and compliant with established policies.

You will take the lead in collaborating with other EUIO towers, ensuring end user devices seamless integrate with our M365 services and productivity applications. You will drive roadmap planning and lead change initiatives to ensure stakeholders leverage the latest innovations to meet their needs for technology solutions.

This is an exciting opportunity for an experienced technology leader to help shape the transformation of infrastructure and operations products and services across the entire McDonalds environment.

• Creatively analyze and adapt functional requirements into alignment with any budgetary constraints and emerging technologies
• Able to work with members of other product teams in researching issues and reflecting the findings of the research on the product’s roadmap
• Defining goals collaboratively as well as the identification of key metrics for the products
• Analyze patterns and trends in customer behavior and point out new product opportunities
• Engage stakeholders across all levels of business and ability to navigate complex and decentralized organizational structures
• Contributes to the end-to-end ownership of features from ideation through implementation and through maintenance and support
• Writes epics, user stories, acceptance criteria and participates in all agile events of the product group as a team leader
• Collaborates with other product teams, technical architects, developers, suppliers, service providers and tech leads to understand the technology roadmap for modernization
• Verifies the results of testing and…