IT Administrator

KWILL Merchant Advisors counsels evolving businesses through management consulting, commercial real estate, and capital investment. We are a closely held coalition of entrepreneurs, industry leaders, and investors. We are integrators who leverage talent, analytics, and critical thinking to provide comprehensive, strategic solutions to a wide range of industries from real estate to manufacturing, construction supply, logistics, business services, banking, consumer goods, and beyond.

The IT Administrator is responsible for maintaining the organization’s technology infrastructure, including Microsoft 365, endpoint devices, and cybersecurity initiatives. This role combines technical support and system administration to ensure a secure, efficient, and reliable IT environment. The ideal candidate is a problem-solver with experience in an administrator role and is passionate for delivering exceptional user support. This role’s responsibilities will span several organizations and line of businesses.

Experience in a managed service provider environment is preferred.

• Serve as the initial point of contact for issues in Microsoft 365, including Exchange Online, Teams, SharePoint, and One Drive
• Administer and maintain Entra /AAD by ensuring alignment and security across group policies, identity logs, and permissions
• Manage Intune, including device enrollment, endpoint security, and application deployment
• Maintain and support desktops, laptops, and mobile devices across all operating environments
• Utilize RMM platforms for proactive system monitoring, patching, and automation
• Manage network infrastructure, including access points, switches, routers, and firewalls
• Lead cybersecurity initiatives such as phishing simulations and employee training
• Oversee onboarding/offboarding processes for user accounts, devices, and permissions
• Provide quarterly audits evaluating infrastructure health, access controls, and cybersecurity posture to maintain compliance
• Ensure configurations adhere to HIPAA, HITRUST, and CIS framework best practices through continuous monitoring and policy alignment
• Document processes, standard operating procedures, and technical knowledge base articles to promote efficiency and standardization across the organization

This role is based in Chicago, IL and requires regular in-office work. Candidates must live in the Chicagoland area and be able to commute to our Chicago office.

• Bachelor’s degree in Information Technology or related field
• 4+ years of progressive IT experience with familiarity in a system or network administration capacity
• Microsoft 365 administration (Exchange, Teams, SharePoint, One Drive)
• Entra /Active Directory management
• Intune Device Management and Compliance
• Experience with RMM platforms (patching, monitoring, automation) and PSA tools
• Working knowledge of networking (APs, switches, routers, firewalls), Windows Server, and BCDR solutions (Datto, Azure Backup)

This role blends technical execution with a consulting mindset.
As IT Admin, you will play a critical role in strengthening KWILL’s IT infrastructure while advancing the vision of our clients and partners.

Mid-Senior level

Full-time

Information Technology

Business Consulting and Services

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