Manager, Site Reliability Engineering

Manager, Site Reliability Engineering – Join Jellyvision

Jellyvision ALEX® is on a mission to improve lives by helping people choose and use their benefits. We raise the bar for benefits and employee experience by scaling personalization, compassion, and an earnest intent to be helpful in everything we do. Our people are creative problem‑solvers who give honest feedback, engage in real debate, and snack frequently. We value curiosity, hunger, and humility, and we are committed to an inclusive, human‑first workplace where respect and trust are foundational.

Your responsibility will be to elevate our Site Reliability Engineering (SRE) organization, establish industry‑leading practices, and drive technology decisions that simplify our platforms and improve performance. You will lead a team of onshore and offshore engineers, partner with product and engineering leaders, and balance feature delivery with reliability and scalability.

• Strategic yet hands‑on leadership with deep technical expertise in SRE, Dev Ops, or infrastructure.
• A track record of building high‑performing, motivated teams and coaching them to achieve business impact.
• Executive savviness—able to influence at the highest levels while staying grounded in team needs.
• Comfortable navigating ambiguity in fast‑moving, regulated environments.
• Curiosity and drive to learn, solve real problems, and continuously improve processes.

• SRE Leadership & Team Development – manage and elevate a distributed engineering team.
• Optimize SRE practices – refine SLO/SLI frameworks, error‑budget management, and incident response.
• Strengthen reliability and observability culture across engineering teams.
• Drive AI‑first initiatives to improve speed to market.
• Strategic Technology Leadership – partner with product and engineering to deliver the core roadmap while balancing reliability requirements.
• Lead technology consolidation and simplification efforts to reduce operating costs.
• Implement comprehensive monitoring, alerting, and observability across all systems.
• Establish load testing, capacity planning, and automation initiatives to minimize manual toil.
• Maintain disaster recovery and business continuity plans.
• Collaborate with cross‑functional teams and present technical strategies to executive leadership.

• 6+ years of software engineering experience, with 2+ years in SRE, Dev Ops, or infrastructure leadership.
• Proven ability to build and scale SRE teams at high‑growth tech companies.
• Deep expertise in AWS, GCP, Azure, Kubernetes, Docker, and infrastructure‑as‑code.
• Strong background in distributed systems, microservices architecture, and database technologies.
• Experience with monitoring and observability tools such as Dynatrace, Data Dog, or New Relic.
• Knowledge of AI automation and workflow optimization tools.
• Experience leading engineering teams composed of FTEs and offshore contractors.
• Track record of driving significant cost reductions through technology optimization.
• Ability to manage complex technical roadmaps with competing priorities.
• Strong analytical and data‑driven decision‑making skills.
• Excellent communication skills for executive audiences.
• Proficiency translating technical concepts into business impact and ROI metrics.

• Experience in benefits administration, health‑care technology, or highly regulated industries.
• Bachelor’s degree in Computer Science, Engineering, or a related field (Master’s preferred).
• Background with HRIS integrations, API management, and enterprise software platforms.
• Knowledge of compliance frameworks and security best practices in cloud environments.
• Prior experience with tangible technology cost‑optimization initiatives.
• Certifications in cloud platforms or SRE methodologies.

This role is critical to client satisfaction and business growth, giving you the opportunity to shape the future direction of our platforms as a key member of the technology leadership team.

• Communicates Effectively
• Cultivates Innovation
• Drives Results
• Leads with Trust
• Mission Focus
• Strategic Mindset
• Leading & Developing Talent
• Drives Vision & Purpose

• Location: Remote (eligible for work from a number of U.S. states)
• Starting Salary: $160,000‑$170,000 per year

Jellyvision is committed to fostering a diverse and inclusive workplace where every person is welcomed, valued, and respected. We welcome applications from individuals of all backgrounds.