Client Engagement Professional

How You’ll Make an Impact

As a Professional, you'll collaborate with the Portfolio Lead to coordinate the delivery of our products and services for clients in the consumer packaged goods sector. You will work across various functional teams – Product, Strategy, Analytics, Data Partnerships, and Delivery – to support Epsilon’s People Cloud Mar Tech, AdTech, and Data Solutions for large enterprise clients. You'll play a meaningful role in ensuring successful project engagements and driving business growth by facilitating communication among clients, project teams, and other stakeholders.

Working within a large, multicultural, and geographically diverse organization, you'll collaborate with internal teams to maintain service quality throughout and after engagements. As you develop expertise in Epsilon People Cloud solutions and services, you'll contribute to knowledge sharing and the dissemination of lessons learned within the organization.

• Establish client relationships and ensure client happiness with contracted Epsilon products and services
• Help to orchestrate across delivery teams to deliver a single product or service for clients with ability to translate and adjust expectations between internal and external teams, and manage overall client margin to original contract
• Drive collaboration internally with sales, client services, and delivery organizations throughout the client lifecycle, as a vocal leader of the client engagement
• Assist in leading a matrixed, cross‑functional team; and provide timely performance feedback
• Raise issues and risks for resolution within the cross‑functional team

What you’ll bring with you:

• Bachelor’s degree or equivalent qualification
• 2+ years of industry‑specific experience
• Program and project management experience
• 1+ years of experience in a client‑facing role
• Martech or Adtech experience
• Financial skill
• Strong Microsoft Word, Excel and PowerPoint skills

Why you might stand out from other talent:

• You enjoy working with both clients and delivery teams, connecting the dots and managing expectations internally as well as from outside sources.
• You work collaboratively to build positive relationships
• You thrive in a client‑facing role, working with clients, addressing their concerns and being their point of contact
• You approach solving sophisticated problems and issues with a practical and outcome‑focused approach
• You have expertise and knowledge across the full ecosystem of Mar Tech and Ad Tech

In addition to base salary, this role may be bonus or incentive compensation eligible. Actual compensation within the range will be dependent upon, but not limited to the individual’s skills, experience, qualifications, location and application employment laws. The salary pay range is subject to change and may be modified at any time.

Base Salary: $64,000 – $96,000

The Final date to receive applications for this job posting is XX/XX/XXXX.

• Time to Recharge:
  Flexible time off (FTO), 15 paid holidays
• Time to Recover:
  Paid sick time
• Family Well‑Being:
  Parental/new child leave, childcare & elder care assistance, adoption assistance
• Extra Perks:
  Comprehensive health coverage, 401(k), tuition assistance, commuter benefits, professional development, employee recognition, charitable donation matching, health coaching and counseling

Epsilon is an Equal Opportunity Employer. Epsilon’s policy is not to discriminate against any applicant or employee based on actual or perceived race, age, sex or gender (including pregnancy), marital status, national origin, ancestry, citizenship status, mental or physical disability, religion, creed, color, sexual orientation, gender identity or expression (including transgender status), veteran status, genetic information, or any other characteristic protected by applicable federal, state or local law.

Epsilon also prohibits harassment of applicants and employees based on any of these protected categories. Epsilon will provide accommodations to applicants needing accommodations to complete the application process. Please reach out to  to request an accommodation.

For San Francisco Bay and Los Angeles Areas:
Epsilon will consider for employment qualified applicants with criminal histories in a manner consistent with the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance and San Francisco Police Code Sections 4901‑4919, commonly referred to as the San Francisco Fair Chance Ordinance. Applicants with criminal histories are welcome to apply.