Business Analysis Manager, AI Trainer

Wolters Kluwer is a global leader in professional information services. Professionals in the areas of legal, business, tax, accounting, finance, audit, risk, compliance and healthcare rely on Wolters Kluwer's market‑leading information‑enabled tools and software solutions to manage their business efficiently, deliver results to their clients, and succeed in an ever more dynamic world.

The Business Analysis Manager – AI Trainer – for Wolters Kluwer (WK) – CT Corporation leverages business and technology knowledge to support the organization’s Artificial Intelligence capability. This role will act as the human element in AI development, collaborating with machine learning engineers, data scientists and product to refine AI models, curate organizational data and improve model accuracy.

In this role, you will report to the Director, Product Management and work a hybrid schedule (2 days in office, 3 days remote) from our local office.

• Support the development of AI systems.
• Develop and leverage subject‑matter expertise on AI model source data sets.
• Collaborate with machine learning engineering team on preparing, refining and labeling source data.
• Collaborate with business stakeholders and analyze business needs to ensure AI capabilities support stated objectives.
• Act as the liaison between business users and AI engineering teams.
• Support development team activities, including user story creation and validation.
• Maintain high‑quality, curated data to create and manage well‑structured datasets for training AI models – ensuring its quality and performing continuous updates.
• Clean data to remove errors and duplications, structuring it into a unified format, and ensuring it aligns with the organization’s goals to prevent biased or unreliable model outputs.
• Act as a quality control layer for AI interactions by reviewing, maintaining, and testing AI prompts to verify our AI models generate accurate, relevant and high‑quality outputs. This includes analyzing AI responses for factual accuracy and bias, providing feedback to improve prompts, and updating training data to maintain model performance over time.
• Support system archetypes by using data labeling and model evaluation skills to guide AI systems, ensuring they accurately perform tasks within a specific archetype function.
• Evaluate the AI’s performance to help AI develop skills needed to embody its designated role, whether it’s to create, analyze or simply automate.
• Partner with Agentic Engineers and Data Scientists to provide corrective feedback to AI models.
• Rate AI‑generated output for accuracy.
• Shape language model responses to provide human‑like interactions.
• Collaborate with Content Teams to develop, refine, identify and translate source content data into AI objectives.

• Bachelor’s Degree or equivalent.
• Preferred:
  Bachelor’s Degree in Business, Information Technology or Master’s Degree in Business Administration.
• 7+ years of experience in Operations, Sales, Product Development, Business Analysis, Project Management or other function demonstrating high organization and execution ability.
• Experience collecting, analyzing and managing large data sets.
• Understanding of enterprise platforms (ERP, CRM, workflow, financial applications) and their support of business objectives.
• Participating in software development lifecycle (e.g., Agile/SAFe, Waterfall).
• Strong analytical, problem‑solving, communication, stakeholder influence and collaboration skills.
• Project management skills and experience implementing process improvement initiatives.
• Proficiency with Microsoft Office Suite and diagramming tools such as Visio, Lucid, Miro.
• Strong written and verbal communication skills.

A comprehensive benefits package that begins your first day of employment. Wolters Kluwer offers Medical, Dental & Vision Plans, 401(k), FSA/HSA, Commuter Benefits, Tuition Assistance Plan, Vacation and Sick Time, and Paid Parental Leave. Full details of our benefits are available at https://

Wolters Kluwer strives for an inclusive company culture, attracting, developing and retaining diverse talent. Our diversity recognitions include European Diversity Leader, Forbes America’s Best Employers for Diversity and Women in 2021‑2022. Wolters Kluwer and all of our subsidiaries, divisions and custodial departments are an Equal Opportunity / Affirmative Action employer.

To maintain a fair and genuine hiring process, we ask all candidates to participate in interviews without AI tools or external prompts. Use of AI‑generated responses or third‑party support during interviews will result in disqualification.

Applicants may be required to appear onsite at a Wolters Kluwer office as part of the recruitment process.

Target salary range CA, CT, CO, DC, HI, IL, MA, MD, MN, NY, RI, WA: $121,350 – $170,050.