Applications Analyst

Applications Analyst – Benesch Law, Chicago

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Position Summary:

Do your strengths lie in trouble shooting and problem solving? Do you enjoy working with departments within an organization to assist with application integration, development and customization? The Applications Analyst plays a critical role in supporting and optimizing the organization's software applications to ensure efficient business operations and user satisfaction. This position focuses on operational support, application customization, and data integration, collaborating closely with stakeholders to enhance application performance and align solutions with business needs.

The ideal candidate will bring strong problem‑solving skills, technical expertise, and a commitment to continuous improvement.

• Provides day‑to‑day support for core business applications, ensuring operational continuity and quick resolution of user issues.
• Manages vendor relationships, ensuring timely support and accountability for application performance.
• Documents and tracks issues, troubleshooting processes, and resolutions to maintain a knowledge base for future reference.
• Customizes and optimizes applications to address user requirements and enhance functionality.
• Ensures seamless integration of applications with other systems, supporting workflows across departments.
• Collaborates with stakeholders to identify opportunities for process improvement and implement system enhancements.
• Ensures data consistency, accuracy, and quality across interconnected systems.
• Supports data integration efforts to enable efficient reporting and analysis across the organization.
• Collaborates with business units to develop and maintain reporting tools, dashboards, and data visualizations to support decision‑making.
• Assists in planning, designing, and implementing new applications and upgrades to existing systems.
• Conducts research into software products and services, evaluating their potential to meet organizational needs.
• Supports testing efforts to ensure smooth deployment of software updates and new applications.
• Communicates effectively with stakeholders, providing updates on application performance, issues, and resolutions.

Strong analytical skills with the ability to troubleshoot and resolve complex application issues. Experience in requirements gathering, configuration, and integration of business applications. Understanding of data flow and interconnectivity between applications. Excellent verbal and written communication skills, with the ability to interact effectively with technical and non‑technical stakeholders.

A Bachelor's degree in Computer Science, Information Systems, or a related field; or 3‑5 years of equivalent work experience. Experience in application support, vendor management, and system optimization. Familiarity with legal technology solutions (e.g., Aderant, iManage, Intapp Suite, or similar platforms) is highly desirable.

The salary range for this position is $106K to $130K.

Please note that quoted salary ranges are based on Benesch's good faith belief at the time of the job posting and are not a guarantee of what final salary offers may be. Base pay is based on market location and may vary depending on job‑related knowledge, skills, and experience. Base pay is only one part of the Total Rewards that Benesch provides to compensate and recognize our staff professionals for their work.

Full‑time positions are eligible for a discretionary bonus and a comprehensive benefits package.

Benesch is an equal opportunity employer. We strongly value and encourage diversity and solicit applications from all qualified applicants without regard to race, color, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability (where applicant is qualified to perform the essential functions of the job with or without reasonable accommodations), medical condition, protected veteran status, gender identity, genetic information, or any other characteristic protected by federal, state, or local law.

Applicants who are interested in applying for a position and require special assistance or an accommodation during the process due to a disability should contact the Benesch Human Resources Department by phone at 216‑363‑4578 or email at

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