Computer-Aided Dispatch Administrator

Computer-Aided Dispatch (CAD) Administrator —

Location:

Chicago, IL — Duration: 10 years

The CAD Administrator manages and maintains the Computer-Aided-Dispatch (CAD) system, ensuring it runs efficiently, securely, and supports emergency services. This role involves installing, configuring, and troubleshooting software, managing databases, and training users. The administrator collaborates with IT teams, public safety personnel, and vendors to enhance system functionality while ensuring accurate data for reporting and analysis.

• CAD System Management: Oversee the operation, maintenance, and configuration of Computer-Aided Dispatch (CAD) software. The CAD Administrator manages the CAD and mobile application software settings to ensure efficient operation. This includes software setup, security, code file maintenance, version updates, and managing support issues. The CAD administrator manages CAD system databases to ensure data accuracy, which includes updating information on streets, subdivisions, and response locations.
  
  The administrator will also evaluate data for new streets and subdivisions and input the information into the CAD system.
• Software Installation & Configuration: Install, configure, implement, and update CAD and related applications for operational efficiency. In addition, the CAD Administrator is responsible for setting up and maintaining users and vehicles, as well as making minor configuration changes to the CAD and mobile products.
• Database & Security Management: Manage, fine-tune, and ensure the security of CAD databases and file management systems. The CAD administrator enforces system security to maintain accuracy and collaborates on security recommendations.
• Troubleshooting & Technical Support: Diagnose and resolve system issues, including software malfunctions and user access problems. The CAD administrator provides administrative and front-line application support to the public safety communications team, as well as technical support to system end-users. The CAD administrator will also respond to all end-user inquiries.
• User Account Management: Create, modify, and delete end-user accounts while ensuring compliance with security protocols.
• Equipment & Log Maintenance: Maintain records of CAD system hardware, software licenses, and ensure up-to-date documentation.
• Report Generation & Data Analysis: Prepare and submit routine and special reports to management, analyzing system performance and data trends.
• Integration &
  
  Collaboration:
  
  Work with IT teams, dispatch personnel, emergency responders, and third-party vendors to enhance CAD functionality. In addition, the CAD Administrator will work with GIS, IT, Police, Fire, and EMS records departments, and also liaise with vendors and technical subject matter experts.
• Policy and Procedure Development: The CAD administrator will assist in the development, maintenance, and oversee policies and procedures related to CAD. This includes defining roles and responsibilities for system changes, permission access, and other technology management processes.
• System Security: The CAD administrator enforces system security to maintain accuracy and collaborates on security recommendations.

• Education:
  • A bachelor’s degree is preferred, but a high school diploma or equivalent with several years of relevant experience may be acceptable. Experience should include systems implementation, application support, or software administration with CAD software products. Public safety agency experience (dispatch, police, fire, and/or EMS) is also desirable.
  • Certifications or degrees in Emergency Medical Science, Fire Science, Criminal Justice, or a related field are highly desirable.
• Required Technical
  
  Skills:
  
  
  • Extensive experience with CAD/RMS (Records Management Systems) in emergency response environments.
  • Strong knowledge of mobile data terminals (MDT), emergency dispatch, and public safety software.
  • Hands-on experience with database management, system configuration, and technical troubleshooting.
  • Strong analytical skills for data query, transfer, and statistical analysis.
  • Familiarity with security protocols and user account…