Executive Support Senior Analyst

Job Overview

This role provides white‑glove, concierge‑level technical support to senior leadership, ensuring seamless digital experiences that minimize disruption and maximize productivity. The role blends deep technical expertise with a proactive, service‑oriented approach, anticipating the unique needs and preferences of executives. With exceptional communication skills and a commitment to discretion and professionalism, the position builds trust and delivers personalized, high‑impact support that enables senior leaders to stay focused on strategic priorities.

• Primary Point of Contact – Serve as the single, accountable liaison for all executive technology needs, ensuring both proactive and reactive support.
• Comprehensive Tech Support – Deliver high‑touch, detail‑oriented support across hardware, software, AV systems, meeting rooms, and network connectivity.
• Responsive Service Delivery – Provide timely onsite, remote, and on‑demand support to executives and their assistants to ensure seamless execution of engagements.
• Trusted Advisor – Build strong relationships with executives to understand preferences, anticipate needs, and ensure technology is current and fully functional.
• Clear Communication – Deliver concise, executive‑level communication that builds trust and confidence in technology solutions.
• Project Leadership – Lead and track IT initiatives for executive support, collaborating with internal teams and external partners to meet milestones.
• Continuous Improvement – Maintain a growth mindset to enhance technical skills, understand executive workflows, and collaborate effectively with peers.
• On‑Call Availability – Provide dependable, high‑priority support during critical times for senior leadership.

• Education:
  
  Bachelor’s Degree or equivalent experience.
• Experience:
  
  5+ years of IT desktop support experience.
• Knowledge, Skills, and Abilities:
  Advanced analytical skills, effective team‑oriented interpersonal and executive‑level communication, excellent written, verbal, and listening skills, ability to communicate with management at all levels, leadership abilities, expertise in Microsoft Windows 10/11, Proofpoint, Microsoft 365, Active Directory, SharePoint, complex meeting room technology platforms (Jabra, Cisco, Crestron, Microsoft Teams, Zoom), broad experience with mobile devices (iPad, iPhone, Android), basic MacOS knowledge.