AI Engineering Support Lead

Join to apply for the AI Engineering Support Lead role at KPMG US

KPMG is recognized as a top employer, offering audit, tax, and advisory services with a culture that values individual development, diversity, and innovation.

• Lead technical resolution for complex customer production issues, performing deep root‑cause analysis across distributed systems, cloud infrastructure, networks, APIs, and application layers.
• Engage directly with highly technical customers, building credibility through technical depth.
• Identify repetitive or error‑prone support tasks and design automation solutions, building scripts, tools, and workflows (Python, Power Shell, Bash, APIs, CI/CD jobs) to streamline diagnostics and remediation.
• Manage incident resolution from inception to closure, driving continuous improvement to monitoring services and internal processes.
• Proactively search for and document potential production issues, collaborating with team resources to ensure service quality.
• Coordinate major incidents, deliver root‑cause analysis reports, and maintain accurate support documentation and knowledge bases.

• Minimum five years of recent experience supporting critical infrastructure systems and/or managing a network.
• Bachelor’s degree from an accredited college/university or equivalent work experience.
• Proven track record implementing automation and self‑service solutions (e.g., Service Now, Power Shell, Python, AIOps) to improve MTTR and FCR.
• Extensive experience with Microsoft Azure (IaaS and PaaS) and strong ability to diagnose distributed system issues across cloud platforms, OS, networking, identity, APIs, and application services.
• Strong proficiency with ITIL v4 practices (Incident, Request, Problem, Change, Knowledge) and familiarity with CMDB, service catalog, and major incident workflows.
• Excellent verbal and written communication skills, including the ability to interact with stakeholders at all levels and to prioritize, delegate, and develop high‑performance teams.
• Authorized to work in the U.S. without the need for employment‑based visa sponsorship now or in the future.

KPMG offers a comprehensive benefits package that includes medical, dental, vision, disability and life insurance, 401(k) plans, and personal well‑being benefits. Salary ranges are determined by location, experience, and market conditions.

KPMG is an equal‑opportunity employer. KPMG complies with all applicable federal, state, and local laws regarding recruitment and hiring. All qualified applicants are considered for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, citizenship status, disability, protected veteran status, or any other protected class.

No phone calls or agencies please.

KPMG recruits on a rolling basis. Applicants are considered as they apply until the opportunity is filled.

Level: Mid–Senior level.

Employment type:

Full‑time. Job function:
Information Technology.