Revenue Cloud Practice - Architect Lead

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Job Category

Customer Success

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The Revenue Cloud Practice Lead is a trusted thought leader, combining technical and functional expertise to deliver exceptional results for customers and partners within the Revenue Cloud ecosystem (formerly Salesforce CPQ + Billing). This individual plays a pivotal role in shaping and leading Revenue Cloud project teams, driving successful implementations, and ensuring that customers realize their goals.

As a key figure in the Professional Services team, the Practice Lead provides subject matter expertise on client needs and proposed solutions, identifies and mitigates risk areas, and sees issues through to full resolution. With a hands‑on approach, this role involves configuring and driving solutions while mentoring project teams to meet complex business and technical requirements.

The Practice Lead also collaborates across the organization to develop client‑specific proposals, staffing plans, and statements of work (SOWs). They champion best practices, develop shared assets, and align on global initiatives that propel the Revenue Cloud community forward.

• Lead customer engagements to exceed goals, deliverables, and metrics while ensuring alignment with Revenue Cloud best practices.

• Drive high client satisfaction (CSAT) by delivering measurable value in every engagement.

• Serve as a trusted advisor to customers, acting as a proactive and prescriptive guide in navigating their Revenue Cloud journey.

• Manage multiple strategic clients simultaneously, ensuring tight alignment with stakeholders and providing escalation support during implementations.

• Mentor and empower team members, sharing expertise to scale capability and drive collective success.

• Inspire individuals to do their best work, fostering an inclusive environment where every team member thrives.

• Maintain a 50% billable target on service engagements.

• Align closely with Account and Services Sales teams, supporting pre‑sales activities such as scoping, engagement plans, and staffing.

• Collaborate across Services, Support, Enablement, Alliances, and other internal teams to advance shared objectives and ensure alignment.

• Contribute to the growth of the Revenue Cloud practice through knowledge sharing, community engagement, and thought leadership.

• Deep expertise in Salesforce Revenue Cloud (including Salesforce Billing) and relevant certifications.

• Proven ability to gather and analyze Quote‑to‑Cash requirements, designing flexible, scalable solutions.

  Strong analytical and problem‑solving skills, coupled with the ability to work independently as a self‑starter.

• Passion:
  Dedicated to customer success and continuous improvement.

• Beginner's Mind: A lifelong learner who actively listens and approaches challenges with curiosity.

• Strategic Thinking:
  Builds strong relationships and considers the bigger picture in every decision.

• Storytelling & Communication:
  Effectively engages audiences, from team members to C‑level executives, delivering compelling narratives that drive action.

• Collaboration:
  
  Works seamlessly with teams across functions, fostering unity and shared purpose.

• Adaptability:
  Thrives in uncertainty and excels in dynamic, fast‑paced environments.

• Community Advocacy:
  Actively contributes to the Revenue Cloud knowledge base, championing internal and external…