Tech Bar

1 week ago Be among the first 25 applicants

Accenture Flex offers local, fixed‑duration, project‑based work. As an Accenture Flex employee you will apply your skills to help drive business transformation, deliver innovative solutions and work with a diverse network of people across Accenture businesses.

You will receive competitive rewards, access to benefits programs and world‑class learning resources. Accenture Flex employees work onsite at the project, significantly reducing or eliminating travel demands.

• Deliver in‑person and remote IT support to colleagues, ensuring seamless workplace technology experiences.
• Act as a technology advocate and provide expert assistance for hardware, software, and connectivity issues.
• Provide onsite support at dedicated offices during business hours.
• Deliver remote assistance to the Global Service Desk and users, including travelers and remote users.
• Offer immediate, in‑person IT support and appointment‑based assistance.
• Perform triage, diagnosis, and resolution of workplace and software issues.
• Escalate incidents and service requests to resolver teams and create tickets in the ITSM tool.
• Provide loaner equipment to maintain productivity during break/fix situations.
• Act as an advocate for new enterprise technology services and explain common issues at sites.
• Resolve incidents and problems, coordinating with third‑party vendors as needed.
• Conduct root cause analysis for major incidents (P1–P3) using remote management tools.
• Initiate replacement of stolen or damaged devices per procedures.
• Perform repairs, data backup, and preventive maintenance; manage IMACD requests end‑to‑end.
• Maintain inventory of spares and peripherals at support sites; dispose of equipment in alignment with policy.
• Provide video conferencing and audio‑visual support (remote and onsite).
• Configure codecs, profiles, and scheduling tools for meetings and events.
• Perform malicious code eradication using approved processes.
• Ensure access to network, print, file services, and collaboration tools.
• Support data backup and synchronization per regional solutions.

• Minimum 1 year of experience.
• Strong knowledge of workplace technologies (Windows, O365, collaboration tools).
• Familiarity with ITSM tools and remote troubleshooting.
• Excellent communication and customer service skills.
• Ability to coordinate with global IT teams and third‑party vendors.
• Awareness of enterprise technology developments and advocacy for new services.
• High School or GED Diploma.

Accenture is an EEO and affirmative action employer. We provide opportunities for veterans and individuals with disabilities. All employment decisions shall be made without regard to protected characteristics. For details, view a copy of Accenture’s Equal Opportunity Statement.