More jobs:
Customer Tech Support
Job in
Chicago, Cook County, Illinois, 60290, USA
Listed on 2025-12-30
Listing for:
Eis group usa
Full Time
position Listed on 2025-12-30
Job specializations:
-
IT/Tech
Technical Support, HelpDesk/Support, IT Support
Job Description & How to Apply Below
A Customer Tech Support Representative provides technical assistance to customers by diagnosing, troubleshooting, and resolving issues related to products, software, hardware, or services. The role focuses on delivering timely solutions while maintaining a high level of customer satisfaction.
Key Responsibilities- Provide technical support via phone, chat, email, or ticketing systems
- Troubleshoot issues related to software, hardware, connectivity, or applications
- Guide customers through step-by-step solutions in a clear and professional manner
- Escalate complex or unresolved issues to higher-level support teams
Skills and Qualifications
- Strong communication and problem-solving skills
- Basic to intermediate technical knowledge
- Ability to multitask and work in a fast-paced environment
- Customer service experience is an advantage
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