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Technical Support IT Consultant

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Job in Chicago, Cook County, Illinois, 60290, USA
Listing for: Workday
Full Time position
Listed on 2025-12-31
Job specializations:
  • IT/Tech
    Technical Support, IT Consultant
Job Description & How to Apply Below

Overview

Financial Reporting Consultant - Workday Success Plans

Your work days are brighter here.

About the Team

The Workday Success Plans Team are all about our customers and their post Go-Live journey - we create programs to help them drive business value from their Workday applications. The team is responsible for delivering a variety of programs and services to our customers ranging from feature demonstrations to full feature deployments.

About the Role

Would you enjoy learning new things in a fast paced environment? Do you have an appetite for variety and challenging business problems to solve? Are you a great communicator who can clearly articulate and demonstrate the value of Workday solutions to our customers?

The Workday Success Plans team works directly with customers through targeted micro consulting engagements to help solve their business needs using the Workday application. Responsible for acting as a trusted Workday advisor you will have the opportunity to assist customers with how-to questions, troubleshoot and guide customers through configuration and provide feature demonstrations. As a Workday Financials Reporting expert customers will benefit from your knowledge as you share your experience, identify key considerations and highlight standard methodologies.

This role supports Workday customers in North America and EMEA.

Our team of professionals have a broad and deep understanding of Workday and enjoy the reward of helping customers solve problems, learn about new features and find greater value in their Workday investment. So if you are passionate about the value technology can bring to an organization, love learning and want to work directly with some of the greatest companies on the planet, bring your energy and teamwork to the Workday Success Plans team!

Responsibilities
  • Conducting research to ensure understanding of customer questions and related Workday concepts.
  • Delivering small scope consulting in response to customer requests providing configuration guidance, demonstrations, considerations, tips & tricks.
  • Troubleshooting product configuration to resolve or provide optimal product configuration to meet customer business requirements.
  • Clearly and effectively communicating responses and value to customers.
  • Creating and delivering customer presentations on how to use Workday features to achieve business goals (Accelerator Webinars).
  • Providing one-on-one consulting guidance to accelerate customer feature adoption (Feature Accelerator).
  • Reviewing customer tenants to identify adoption opportunities (Feature Adoption Tenant Reviews).
  • Completing and maintaining product expertise and Workday Certification(s) along with familiarity with Workday roadmap.
  • Keeping up to date with industry practices and the ability to engage with our customers on those topics.
  • Helping drive the creation of new programs to drive customer feature adoption.
    • Additional Services
  • Office Hours to conduct appointment-based consulting engagements providing guidance and product expertise to customers.
  • Perform configuration and business requirements reviews with a detailed deliverable calling out opportunities for optimization.
  • Provide one-on-one customer configuration designs.
  • Deployments including full deployment of Workday features.
  • Ability to travel up to 20%.
    • About You

    Basic Qualifications (Must Haves):

    • Technical Consultant
    • 3-5 years of experience with Workday Report Writer and related Workday Financials Reporting (composite reporting, building out reports, etc.).
    • 2+ years of software consulting experience.

    Senior Technical Consultant

    • A minimum of 5 - 7+ years of experience with Workday Report Writer and related Workday Financials Reporting (composite reporting, building out reports, etc.).
    • 2+ years of software consulting experience.
    Other Qualifications
    • Workday Certification in at least one of the following:
      Workday Financials, Workday Report Writer, Composite Reports, Prism Analytics.
    • Experience with Workday Report Writer, Prism Analytics, Composite Reporting, Calculated Fields, Dashboards, Discovery Boards and Worksheets.
    • Ability to gain a thorough understanding of Workday concepts as new features are released.
    • Ability to distill…
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