Technical Operations Manager

About Us

Founded in 2014, we offer the industry’s first and only cloud-based, fully-customizable, end-to-end software solution to automate securities-based lending from origination through the life of the loan. By combining thought leadership in suitability and risk management with industry-leading education and the latest technology, Supernova enables advisors to deliver holistic, goals-based advice and to help their clients achieve financial wellness. We partner with the industry’s largest banks, most prominent insurance companies and leading online brokerages to democratize access to securities-based lending and better the entire financial ecosystem.

At Supernova Technology, we believe that the best results come from a team that is passionate, driven, and supported in all aspects of their professional lives. Here, you’ll work alongside talented and innovative individuals who are committed to driving the future of securities-based lending technology. We foster a culture of collaboration, continuous learning, and growth, where each person’s contributions make a real impact.

Supernova Technology is seeking an experienced Technical Operations (Tech Ops) Manager to lead and evolve our infrastructure operations function. This role will oversee system administration, site reliability engineering (SRE), and infrastructure monitoring — ensuring our production environments are secure, scalable, and highly available.

The ideal candidate is a hands‑on technical leader with a passion for building world‑class monitoring and alerting frameworks, improving system reliability, and driving operational maturity across environments.

• Lead and mentor the Tech Ops team responsible for infrastructure, SRE, and system administration functions.
• Oversee cloud and on-premise environments, ensuring stability, scalability, and security.
• Partner with engineering and security teams to design and implement reliable deployment and maintenance processes.
• Define and enforce infrastructure standards, SLAs, and operational best practices.
• Develop and maintain a robust monitoring and alerting strategy across all systems, applications, and services.
• Implement tools and dashboards to provide visibility into system performance, uptime, and incident trends.
• Drive continuous improvement in alert quality — minimizing noise while ensuring rapid detection of critical issues.
• Establish and track key reliability metrics (e.g., uptime, latency, MTTR, MTBF).
• Oversee incident response processes to ensure quick resolution, root‑cause identification, and post‑incident learning.
• Implement reliability engineering principles to reduce operational toil and prevent recurrence of major incidents.
• Collaborate with engineering teams on infrastructure scaling, redundancy, and capacity planning initiatives.
• Develop and enforce operational runbooks, maintenance schedules, and change management processes.
• Proactively identify and address potential points of failure in systems and processes.
• Evaluate and adopt new tools that enhance monitoring, automation, and overall reliability.
• Ensure system and infrastructure documentation is accurate and up to date.

• 7+ years of experience in Technical Operations, Infrastructure, or SRE roles, with at least 2+ years in a leadership or management capacity.
• Proven success managing system administration, SRE, or Dev Ops teams in production environments.
• Strong understanding of AWS, networking, and Linux system administration.
• Hands‑on experience with modern monitoring and observability tools (e.g., Prometheus, Grafana, Datadog, Splunk, New Relic).
• Solid grasp of automation, CI/CD pipelines, and Infrastructure-as-Code (e.g., Terraform, Cloud formation).
• Deep knowledge of incident management processes or reliability best practices.
• Excellent communication, leadership, and collaboration skills.

At Supernova Technology, we provide a robust benefits package to support the health and well-being of our employees. Our offerings include:

Medical, Dental, and Vision Insurance: Multiple plans with coverage for employees and dependents.

HSA and FSA Accounts: Tax-advantaged…