Global Head of Technical Deployments

Global Head of Technical Deployments at Planhat

We’re looking for a seasoned leader to own and scale our global Technical deployment organization. You will lead a team of Technical Deployment Specialists (TDS) to deliver technically sophisticated, high‑impact solutions for our customers. You will define best practices, build playbooks, and ensure our deployment processes scale as Planhat grows.

Key Responsibilities

• Manage, grow and coach a global team of Technical Deployment Specialists

• Design and evolve the end‑to‑end deployment lifecycle— from discovery and scoping to integration, configuration, and go‑live

• Build repeatable frameworks: playbooks, templates, and scalable processes to drive quality and speed

• Partner cross‑functionally with CS, Sales & Product to align customer deployment strategy with business goals

• Act as a technical architect in complex deployments; integrate with customer data systems, build automations, and ensure robust data flows

• Lead process improvements to reduce deployment time, optimize resource utilization, and boost customer satisfaction

• Track and report on deployment metrics: team capacity, utilization, customer outcomes, deployment velocity

• Be a hands‑on leader: resolve escalations, train TDS team, and participate in high‑risk go‑lives

Qualifications

• 8+ years of leading and managing teams of at least 20 people

• Deep technical expertise: APIs, data architecture, integrations, automation

• Strong project management skills, able to run multiple large‑scale engagements in parallel

• Excellent communicator who can bridge business and technical stakeholders

• Strategic thinker but willing to roll up sleeves and get into operational details

• Experience in a high‑growth, cross‑functional startup or scale‑up environment

Seniority level

• Executive

Employment type

• Full‑time

Job function

• Other

Industries

• Software Development

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