More jobs:
CX Solution Architect
Job in
Chicago, Cook County, Illinois, 60290, USA
Listed on 2026-01-01
Listing for:
Tata Consultancy Services
Full Time
position Listed on 2026-01-01
Job specializations:
-
IT/Tech
IT Consultant, Cloud Computing
Job Description & How to Apply Below
CX Solution Architect at Tata Consultancy Services
Job Description
• Lead proactive pre-sales and solution design initiatives, collaborating with sales and customer teams to define clear business value propositions.
• Design and architect comprehensive Salesforce solutions spanning Sales, Service, Experience, and Marketing Clouds.
• Convert business challenges into robust technical strategies, leveraging Salesforce AI and automation capabilities.
• Build trusted advisor relationships and identify opportunities for cross‑platform integration.
• Work across multiple industry verticals, including Technology/Hi Tech, Software, Professional Services, and Manufacturing, with flexibility to take on other domains.
• Participate in industry‑specific go‑to‑market, consulting, and advisory activities to identify and solve customer business problems.
• Lead transformation programs in technology, software, professional services, and manufacturing, demonstrating deep industry domain knowledge and trends.
• Excel at articulating solutions and pitching to CXOs on innovation and thought leadership.
• Manage diverse teams and project stakeholders across customers, TCS management, Salesforce, Service Now, and Oracle CX.
• Operate effectively with team members located in multiple time zones.
• Maintain an innovation mindset throughout solution development and delivery.
Qualifications
• 13+ years of overall experience with 10+ years of deep expertise in the Salesforce ecosystem.
• Proven record in pre‑sales, consulting, and enterprise‑grade implementation cycles.
• Hands‑on experience with AI/ML integration and data‑driven solutioning.
• Strong understanding of CRM architecture, governance, and integration frameworks.
• Exposure to other CRM platforms such as Oracle CX, Microsoft Dynamics, or Service Now is desirable.
• Excellent communication, stakeholder management, and presentation skills.
Nice to Have
• Certifications such as Salesforce, Service Now, etc.
Salary
$220,000 - $240,000 a year
Seniority Level
Mid‑Senior level
Employment Type
Full‑time
Job Function & Industries
Engineering and Information Technology; IT Services and IT Consulting
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