Director, Technical Product Management

Join to apply for the Director, Technical Product Management role at McDonald's. This opportunity is part of the Global Technology Enterprise Products & Platforms (EPP) Team, where our vision is to “Always be a people led, product centric, forward‑thinking & trusted technology partner”.

The Director of Technical Product Management is responsible for the technical enablement of Enterprise Service Management. This includes technical ownership for a group of technology portfolios and products primarily on the Service Now platform. The position drives end‑to‑end delivery across all technology products and portfolios within their work group, works closely with business partner leaders to influence strategy and develop technology roadmaps, and provides thought leadership and advisory on current and future capabilities.

The Director supervises the development and launch of new technology products and features, implements product strategies, conducts market research, and collaborates with cross‑functional teams to bring products to market. This position reports to the Sr. Director, Technical Product Management – EPP, Core Solutions.

This is an exciting opportunity for an expert technology leader to help shape the transformation of EPP products and services throughout the McDonald’s environment.

Accountabilities & Responsibilities

• Partner engagement & management

• Work with business partners to define and prioritize product roadmaps. Provide guidance in the planning, coordination, and execution of product delivery. Ensure standards are leveraged to deliver high quality and minimize business disruptions.

• Tech and product leadership

• Understand customer business imperatives. Influence and collaborate with Business Partners, Tech Colleagues and Vendor Partners to drive product & platform strategy and One McDonald's Way across global markets.

• Leverage internal and external knowledge to optimize our technology offering. Lead and inspire innovative thinking, approaches, and solutions to address complex operational and technology challenges.

• Foster a culture of innovation by actively exploring emerging technologies and seeing opportunities for product diversification and expansion.

• Team leadership and development

• Create a product centric organization and foster agile ways of working.

• Build and lead a high‑performing team, set clear performance goals, provide regular feedback, and conduct performance evaluations.

• Lead teams to complete roadmaps efficiently, allocating resources and budgets to ensure timely and successful product launches.

• Foster a culture of collaboration, continuous improvement, and customer service within the team. Develop team members' skills and capabilities through training, mentoring, and professional development opportunities.

• Vendor management

• Develop and maintain strong relationships with vendor partners and service providers. Manage vendor contracts, service level agreements, and performance evaluations.

• Collaborate with VMO, procurement and legal teams to negotiate contracts and ensure compliance with vendor agreements. Stay updated on vendor roadmaps and product updates to align with our application/product strategy.

• Drive high availability, resilient operating model

• Provide guidance and oversight day‑to‑day operations of applications, ensuring system availability, stability, and performance.

• Preside over design configuration decisions to ensure a seamless user experience that aligns with the platform design strategy.

• Have ownership and oversight of the platform instances, the core platform team, and any issues.

• Collaborate within the greater technology organization to establish and maintain efficient application infrastructure, including servers, databases, and interfaces.

• Ensure standard processes are followed for incident management, organizational change, and problem resolution.

• Monitor system performance, identify areas for improvement, and implement appropriate measures to enhance application reliability and user experience.

Qualifications

• Shown expertise in overseeing top-performing product and engineering teams, influencing relevant parties, and steering…