Software Engineering Manager

Work Location Type

Hybrid

Req Number

About Grainger

W.W. Grainger, Inc., is a leading broad line distributor with operations primarily in North America, Japan and the United Kingdom. At Grainger, We Keep the World Working® by serving more than 4.5 million customers worldwide with products and solutions delivered through innovative technology and deep customer relationships. Known for its commitment to service and award-winning culture, the Company had 2024 revenue of $17.2 billion across its two business models.

In the High‑Touch Solutions segment, Grainger offers approximately 2 million maintenance, repair and operating (MRO) products and services, including technical support and inventory management. In the Endless Assortment segment,  offers customers access to more than 14 million products, and  offers more than 24 million products.

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Compensation

The anticipated base pay compensation range for this position is $ to $. The pay range provided above is not a guarantee of compensation; it reflects the potential base pay for this role at the time of this posting based on the job grade for this position. Individual base pay compensation will depend, in part, on factors such as geographic work location and relevant experience and skills.

The anticipated compensation range described above is subject to change and the compensation ultimately paid may be higher or lower than the range described above. Grainger reserves the right to amend, modify, or terminate its compensation and benefit programs in its sole discretion at any time, consistent with applicable law.

Rewards and Benefits

• Medical, dental, vision, and life insurance plans with coverage starting on day one of employment and 6 free sessions each year with a licensed therapist to support your emotional wellbeing.

• 18 paid time off (PTO) days annually for full‑time employees (accrual prorated based on employment start date) and 6 company holidays per year.

• 6% company contribution to a 401(k) Retirement Savings Plan each pay period, no employee contribution required.

• Employee discounts, tuition reimbursement, student loan refinancing and free access to financial counseling, education, and tools.

• Maternity support programs, nursing benefits, and up to 14 weeks paid leave for birth parents and up to 4 weeks paid leave for non‑birth parents.

For additional information and details regarding Grainger's benefits, please click on the link below:

Position Details

The CIM Profile team is responsible for creating a unified customer view regardless of the channel the user interacts with. This team builds out tools to manage customer information efficiently and ensure synchronizations across our various systems. As engineering manager, you will work with the team's product manager, various engineering teams, technical architects, designers and business stakeholders to deliver an excellent user experience.

You will collaborate closely with our security and SRE teams to ensure best practices are followed. As the central hub for bringing user information together, various engineering teams rely on the data your services provide. As the owner of business‑critical systems, you will ensure proper observability and support processes are in place.

You will:

• Provide guidance and leadership to Software and Quality Engineers, helping define their roles and responsibilities.

• Support team members in developing and following personal development plans aligned with career growth objectives.

• Collaborate with Product Managers to align product roadmaps and translate requirements into actionable strategies.

• Promote continuous improvement in software development processes and workflows.

• Mentor Software and Quality Engineers to support technical and professional development.

• Ensure adherence to established development standards, coding practices, and quality assurance processes.

• Monitor all development activities, testing activities, deployment activities, code quality, and customer satisfaction.

• Track and analyze metrics to monitor team effectiveness and quality outcomes.

• Identify process inefficiencies or quality issues and implement…