Director, AI Product

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MERGE Storytelling and Technology

We bring together the minds and passions of creative pioneers, tech innovators, and data explorers to help ambitious clients solve business challenges and rise to the top. MERGE has enduring client partnerships with American Express, T‑Mobile, Subway, Kate Spade NY, Coach, The North Face, Meta, Adobe, Blue Cross Blue Shield, Abbott, Astellas, Supernus, CSL, GE Healthcare, Broward Health, Indiana University Health, and Morgan Stanley.

With offices in Atlanta, Boston, Chicago, Denver, Kansas City, Montreal, New York City, and Los Angeles, we use a talent‑to‑task process that enables clients to think higher and feel deeper about their customers.

Our Commitment:
Health, Wellness & Happiness

We are committed to promoting health, wellness, and happiness in the world by partnering with purpose‑driven clients in healthcare, life science, and consumer products. Our deep vertical expertise and category insights stem from decade‑long partnerships with our top clients.

Emerge to the Top of Your Career

At MERGE, we strive to create a superior work experience where talented and ambitious people grow. An experience that encourages people to think higher and feel deeper, and where people engage their minds and hearts to do their best work.

Director, AI Products – Mission

MERGE is on a mission to lead the charge in AI, both within our organization and in supporting our client services. As Director, AI Products, you will lead the charge in transforming our organization from traditional workflows to an AI‑first operating system, acting as a hybrid of Product Director and Internal Founder.

About the AI Garage

You will be a key leader within the AI Garage: a new organization focused on taking full advantage of AI. The Garage solves immediate, high‑impact problems for our broader services organization, with the long‑term goal of creating and bringing validated products to market. You will collaborate closely with the engineering team to build and validate AI solutions leveraging MERGE as its first customer.

Be Accountable and Responsible

• Define the Vision:
Collaborate with executive leadership to architect the roadmap for AI adoption, shaping the "why" and "how" of our cognitive transformation.

• Assess Market Viability:
Evaluate internal tools for their potential to succeed in the market and develop "Go‑to‑Market" strategies for successful pilots.

• Leverage Client Trust:
Use internal efficiency data to validate software and create compelling narratives to sell innovations to our client base.

• Analyze ROI:
Balance the portfolio between tools that save time and those with high SaaS potential.

• Observe and Analyze:
Document workflows, identify decision points, and design intelligent automation that augments human creativity and strategy.

• Collaborate with Engineering:
Partner with the AI Garage team to guide the build process, prioritize the backlog, and ensure technical outputs align with business goals.

• Prototype to Product:
Transition solutions from prototypes to scalable products, determining when tools are ready for internal use and external launch.

• Validate and Launch:
Treat employees as "Alpha" testers, refine products based on feedback, and ensure smooth adoption of AI tools internally before market launch.

Qualifications We’re Looking For

• Autonomy & Conviction: A relentless self‑starter with strong conviction and confidence in decision‑making, able to thrive in a self‑directed environment.

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Experience:

7+ years in process optimization, digital transformation, or management consulting.

• AI Literacy:
Strong understanding of AI technologies and their capabilities/limitations (e.g., context windows, RAG, agentic reasoning).

• Process Architecture:

Experience with process mapping and optimization, translating human processes into logical software requirements.

• SaaS Vision:
Commercial instincts to identify and package internal efficiency tools as SaaS products.

• Technical Empathy & Agile Execution:
Ability to effectively communicate with engineers, guide development, and manage rapid iteration cycles using Scrum/SCRUM…