Help Desk Level 2

Title: Help Desk Level 2 - D

Location: Green Oaks, IL (100% Remote)

Contract Duration: 1 Year with possible extensions

Contract Type: W2 (Must be authorized to work in the U.S.; No Sponsor ships, No F1-OPTs, No C2C, No 1099)

Rate: $35 - $40/hr

We are seeking an experienced Help Desk Level 2, for our client, a professional to join our remote team supporting Application Operations (App Ops). The ideal candidate will have experience in Atlassian product administration, SharePoint administration, vendor onboarding/offboarding , or strong API development and integration experience. Candidates with backgrounds in regulated industries or medical devices are a plus but not required.

• 4-year degree in an IT-related field OR 4+ years of direct IT experience in relevant areas
• 4+ years of total IT experience
• Strong communication skills and ability to work with leadership and cross-functional IT teams
• Comfortable working remotely using Slack, Teams, and email
• Strong attention to detail and experience managing multiple tasks

• Atlassian product knowledge – specifically Jira Service Management (JSM), Confluence, Bit Bucket
• SharePoint Administration experience (minimum 2 years as Admin)
• Vendor management experience (onboarding/offboarding, quality control, attention to detail, strong communication with leadership)
• API expertise – experience writing tools for APIs, interfacing programs, building integrations
• Medical device or regulated industry experience (preferred, not required)
• Certifications are a plus

• Manage day-to-day Atlassian Jira Service Management requests (50-100 daily tickets from over 1300 SW/HW developers)

• Process Jira requests, handle App Ops tickets, and assist with tool administration

• Meet with ADC Managers regarding vendor onboarding/offboarding

• Execute a wide variety of tasks supporting App Ops and Application teams

• Collaborate daily with the App Ops team and across departments

• Work closely with vendors, ensuring compliance, accuracy, and attention to detail

• 100% Remote (Any U.S. time zone; typical work hours 9 AM – 5 PM local time)
• Frequent communication via Slack, MS Teams, and email
• Collaborative team environment focused on high-quality, detail-oriented work