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ServiceNow Pc Platform Architect; HRSD Level 4/Level 3
Job in
Chicago, Cook County, Illinois, 60290, USA
Listed on 2026-01-01
Listing for:
Jobs via Dice
Full Time
position Listed on 2026-01-01
Job specializations:
-
IT/Tech
IT Consultant, IT Project Manager
Job Description & How to Apply Below
Service Now PC Platform Architect (HRSD) Level 4
Locations: New Jersey, Dallas, TX, Chicago, IL, SFO, CA
Duration: 6 Months + Possible Extension
No of Positions: 2
As a Service Now Architect, you will play a key role in designing and guiding the implementation of complex Service Now solutions across multiple platforms and modules. You will leverage your deep knowledge of Service Now capabilities and best practices to architect robust solutions that drive business value, improve operational efficiency, and ensure alignment with client needs.
Must Have Skills – HRSD Modules- Service Now Certified Application Developer (CAD), Service Now Certified System Administrator (CSA), or Service Now Certified Technical Architect (CTA) preferred.
- ITIL Knowledge:
Strong understanding and practical experience with ITIL frameworks, particularly Incident, Problem, Change Management, and Configuration Management, and the ability to map these processes to Service Now capabilities. - Project Management:
Experience with agile methodologies and managing large-scale Service Now implementations. - Leadership & Communication:
Strong leadership abilities with experience managing cross‑functional teams, guiding developers, and liaising with stakeholders at all levels. Excellent written and verbal communication skills.
- Experience:
8+ years of hands‑on experience designing and implementing Service Now solutions, with at least 3 years in a lead or architect role.
- Expertise in Service Now architecture, design, and configuration, including HRSD.
- In-depth knowledge of Service Now platform capabilities, modules, and best practices.
- Proven ability to design and implement scalable Service Now solutions, including ITSM, ITOM, CMDB, and emerging modules, with deep knowledge of the Common Services Data Model (CSDM) for platform alignment.
- Extensive experience with Service Now integrations using REST, SOAP, OAuth2, JWT, and MID Server, ensuring seamless interoperability with external systems like AWS, Azure, Salesforce, or other enterprise platforms. Proficiency in Service Now scripting (JavaScript, Glide API, Business Rules, etc.).
- Expertise in designing solutions to maintain platform integrity, optimize CMDB structure, and enforce best practices in performance, scalability, and usability.
- In-depth knowledge of Service Now update sets, version control, deployment processes, and platform governance frameworks to ensure optimal performance and compliance.
- Familiarity with advanced Service Now features such as Flow Designer, Virtual Agent, and Predictive Intelligence.
- Experience HRSD modules.
- ITIL Foundation certified, TOGAF or IT4IT certification is preferred.
- Familiarity with cloud technologies (AWS, Azure, etc.) and their integration with Service Now.
- Experience with Dev Ops and CI/CD pipelines for Service Now deployments.
- Knowledge of automation tools and frameworks to drive operational efficiencies.
Locations: New Jersey, Dallas, TX, Chicago, IL, SFO, CA
Duration: 6 Months + Possible Extension
No of Positions: 2
- Service Now Certified Application Developer (CAD), Service Now Certified System Administrator (CSA), or Service Now Certified Technical Architect (CTA) preferred.
- ITIL Knowledge:
Strong understanding and practical experience with ITIL frameworks, particularly Incident, Problem, Change Management, and Configuration Management, and the ability to map these processes to Service Now capabilities. - Project Management:
Experience with agile methodologies and managing large-scale Service Now implementations. - Leadership & Communication:
Strong leadership abilities with experience managing cross‑functional teams, guiding developers, and liaising with stakeholders at all levels. Excellent written and verbal communication skills.
- Experience:
3-5 years of hands‑on experience designing and implementing Service Now solutions, with at least 2 years in a lead or architect role.
- Expertise in Service Now architecture, design, and configuration, including HRSD.
- In-depth knowledge of Service Now…
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