Customer Success Manager; Mountain

Why consider this job opportunity

• Salary up to $100,000 per year
• Generous compensation package including equity
• Flexible work arrangements and great perks such as free lunch and a budget for professional development
• Opportunity to work with some of the world’s largest and innovative companies in cybersecurity
• Chance to learn from industry‑leading experts with significant media recognition
• See the direct impact of your work through accessible data and dashboards

• Onboard and manage customers to ensure effective use of UpGuard’s solutions
• Provide resources including success plans and customer‑specific training sessions
• Engage customers early and frequently to maximize product utilization
• Translate customer requirements to offer tailored solutions aligned with their risk management frameworks
• Monitor customer health and provide proactive education to enhance product engagement

• Minimum of 2 years’ experience in customer success, project management, or account management
• Located within US Central or Mountain Time zones
• Experience in supporting and building customer relationships in a scalable manner
• Highly organized with the ability to document processes and update existing documentation
• Strong proficiency in English, both written and spoken

• Experience with Customer Success tools such as Churn Zero or Gain Sight
• Familiarity with CRM systems like Hub Spot or Salesforce
• Background in cyber risk management or risk management frameworks
• Understanding of Cyber Security best practices
• Basic knowledge of APIs and experience conducting training sessions

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