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IT Business Analyst IT Support

Senior User Escalations Lead

Job in Chicago, Cook County, Illinois, 60290, USA
Listing for: Stripe
Full Time position
Listed on 2026-01-02
Job specializations:
  • IT/Tech
    IT Business Analyst, IT Support
Salary/Wage Range or Industry Benchmark: 90000 - 135100 USD Yearly USD 90000.00 135100.00 YEAR
Job Description & How to Apply Below
A financial technology company based in Chicago seeks a User Escalations Specialist to address user issues, engage directly with customers, and collaborate with product and engineering teams. This role requires at least 5 years of user support experience, a user-first perspective, and a knack for data-driven analysis. Responsibilities include timely resolution of escalations, conducting root cause analyses, and helping build a strong team process.

The role offers a salary range of $90,000 - $135,100 annually, plus additional benefits.
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Position Requirements
10+ Years work experience
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