Sana Agent Senior Engagement Manager

About the Team

Sana is on a mission to revolutionize how humans access knowledge through artificial intelligence. Throughout history, breakthroughs in knowledge sharing—from the Library of Alexandria to the printing press to Google—have been pivotal drivers of human progress. Today, as the volume of human knowledge grows exponentially, making it accessible and actionable remains one of humanity's most critical challenges. We’re building a future where knowledge isn’t just more accessible—it’s a catalyst for achieving the previously impossible.

If all of this sounds exciting, you’re in the right place.

The Engagement Manager will lead customer engagements, act as an AI and Sana technology expert, and be responsible for customers realizing value after go-live. In this role, you’ll operate with high ownership and influence—shaping how enterprise customers adopt GenAI, informing the evolution of Sana’s product & services, and collaborating with a deeply talented peer group.

• End-to-end responsibility for several Sana customers, starting with product deployment and throughout the lifecycle of the partnership:
  You ensure that Workday’s enterprise customers get the most value out of the Sana products
• Ensure retention and identify upsell opportunities
• Manage timelines, risks, and cross-functional coordination to ensure smooth delivery and long-term adoption across large-scale deployments
• Act as the AI specialist:
  You are guiding and enabling your customers to go through a GenAI transformation with Sana’s product. This includes activities such as
  • Working closely with your customers’ C-level Executives on their AI strategy & transformation
  • Implementing change management best practices
  • Educating end users on GenAI and Sana’s tool
  • Identifying, prioritizing and deploying AI use cases
• Understanding your customers’ business model and how to deliver value with a horizontal AI platform
• Understanding each team’s pain points and user problems, and how to solve them with Sana’s GenAI platform
• Project lead one or more Sana product implementations concurrently, including Partner-led deployments
• Ensure the project is successfully delivered within the budget and time outlined in the SOW
• Participate in the sales cycle when requested to gather requirements, formulate delivery approach and develop a proposal/SOW
• Provide guidance and mentoring to Professional Services resources working on your implementations
• Ensure projects are properly planned and staffed
• Identify/resolve all issues that could impact project scope and/or time frames
• Present at Executive Steering Committee meetings and lead QBRs

• 5+ years of experience in leading Medium and/or Large Enterprise implementations or transformation initiatives
• 3+ years of experience in either enterprise application implementation (Workday, Oracle, Net Suite, SAP, Cornerstone, or similar) or top-tier strategy consulting (MBB, Tier
  2), venture capital, or a commercial/strategy/ops role in a startup or scale-up.

• Proven record of solving open-ended, unstructured problems where there was no prior blueprint
• Demonstrated ability to move from strategy to execution, e.g. taking a new deployment methodology recommendation and putting it into practice for the first time
• A strong desire to build hands-on capability fast, including configuring applications to meet customer requirements
• Structured problem solving:
  Breaks ambiguous goals into solvable parts and drives execution
• Fast to learn:
  Rapidly absorbs new domains (sales, marketing, product) and applies insights effectively
• Vision selling:
  Persuasive communicator who can sell prospects and partners on the company’s mission and potential
• Collaboration:
  
  Works closely with product, marketing, and leadership to translate hypotheses into experiments
• Client facing:
  Can manage complex client situations, command rooms of large amount of people, and has executive presence

With Flex Work, we’re combining the best of both worlds: in-person time and remote. Our approach enables our teams to deepen connections, maintain a strong community, and do their best…