Advisory Solution Consultant

Company Description

It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today – Service Now stands as a global market leader, bringing innovative AI‑enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud‑based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work.

But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.

• Create and contribute to sales campaigns focused on Strategic Portfolio Management (SPM) solutions by providing product and industry insight
• Serve as a thought leader on SPM Service Now
• Develop and maintain strong alignment with Product Management and Engineering teams on roadmap, industry specific use cases, and field feedback
• Create and own programs to demonstrate the solution’s value and secure the technical win for customers and prospects
• Contribute to and maintain a showcase of industry relevant SPM created on the Service Now platform
• Assist sales personnel in qualification of customer needs (business & technical discovery) and performing business value assessments to determine quantifiable outcomes for customers
• Demonstrate of solutions, both standard and tailored to prospects and existing customers
• Scope and deliver Proof of Concept/Proof of Value engagements
• Support Marketing events as assigned – conferences, trade shows, webinars, summits
• Stay current on competitive analysis and understand how to best position Service Now solution to ensure we keep ahead of opportunities, obstacles, and challenges
• Understand business and technical problems addressed by the product including key regulations, business drivers, evolving business needs, etc.
• Consistently and accurately provide status to management on the progress of key deals, sales plays/motions and on pipeline generating activities

• Experience in leveraging or critically thinking about how to integrate AI into work processes, decision‑making, or problem‑solving. This may include using AI‑powered tools, automating workflows, analyzing AI‑driven insights, or exploring AI’s potential impact on the function or industry.
• 2+ years direct experience with Service Now’s SPM solution
• Exceptional communication and presentation skills, including relevant technical and business concepts
• Ability to forge strong business relationships and connect with both C‑level execs at customers as well as with individuals in Service Now eco‑system
• Strong Presales experience and mastery of the Sales process
• A strong understanding of the SPM and related business processes
• Experience with Service Now’s SPM (in a customer capacity, implementation capacity or presales capacity)
• Willingness to travel domestically up to 20%
• 7+ years of relevant post‑collegiate professional experience

For positions in this location, we offer a base pay of $131,925 – $217,725, plus equity (when applicable), variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies, and work location.

We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs.

Work Personas We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to Service Now employees depending on the nature of their work and their assigned work location. To determine eligibility for a work persona, Service Now may confirm the distance between your primary residence and the closest Service Now office using a third‑party service.

Service Now is an equal opportunity employer. All…